REYMAN LONTOC
Sales Management
Auburn
Summary
Dynamic leader with proven expertise in personnel development and customer service honed at Island Pacific Supermarket. Elevated team performance through strategic training and development, boosting sales and customer satisfaction. Skilled in POS systems and adept at fostering a collaborative environment. Achieved significant roles swiftly, demonstrating a keen ability to surpass sales goals and enhance store operations.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technician Specialist
Trident Seafoods
01.2023 - 04.2024
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
- Trained junior technicians on best practices, improving overall team productivity and skill level.
- Contributed to the successful completion of high-stakes projects through meticulous attention to detail and task prioritization.
- Reduced repair times by creating an organized system for tracking tools, parts, and resources.
- Improved response times for urgent issues by creating standardized procedures for emergency situations.
Sales Manager
Morse Hydraulics
06.2018 - 10.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to explain sales opportunities.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
GROCERY MANAGER
Island Pacific Supermarket
01.2015 - 03.2018
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Trained and developed new associates on POS system and key sales tactics.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in an appropriate manner.
- Supervised and directed all merchandise and shipment processing.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Actively pursued personal learning and development opportunities.
- Worked with the management team to implement the proper division of responsibilities.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Communicated clear expectations and goals to each team member.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Followed merchandising guidelines to present visually appealing displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
GROCERY SUPERVISOR
Seafood City Supermarket
05.2008 - 03.2014
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Examined merchandise to verify that it was correctly priced and displayed.
- Reported to the district manager regarding all store and staff issues.
- Conducted store inventories once per quarter.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
Education
High School Diploma -
NILE C. KINNICK HIGH SCHOOL
YOKOSUKA, NAVAL BASE JAPAN 2006
Skills
- Excellent customer service skills
- Hourly shift management
- POS systems
- Personnel development
- Customer relations
- Bank deposit procedures
- Merchandising
- Store displays
- Opening and closing procedures
- POS systems knowledge
- Upselling techniques
- Stocking
- Skilled problem solver
- Employee relations
- Motivated team player
- Fluent in English
- Goal-oriented
- Staff training and development
Accomplishments
- Exceeded monthly store sales goals 8 months in a row.
- Increased sales by 32% by coaching department managers on new merchandising standards.
- Recruited 2 successful new managers within one year.
Certification
- Certified Automatic Greaser installer, Morse Hydraulics (2018-2028)
- Licensed Class A Licensed (2024)
Languages
English
Full Professional
Timeline
Technician Specialist
Trident Seafoods
01.2023 - 04.2024
Sales Manager
Morse Hydraulics
06.2018 - 10.2022
GROCERY MANAGER
Island Pacific Supermarket
01.2015 - 03.2018
GROCERY SUPERVISOR
Seafood City Supermarket
05.2008 - 03.2014
- Certified Automatic Greaser installer, Morse Hydraulics (2018-2028)
- Licensed Class A Licensed (2024)
High School Diploma -
NILE C. KINNICK HIGH SCHOOL
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