Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REYMAR ALAMO CRUZ

Summary

Motivated, reliable worker with 10 years of experience in the sales/customer service area.

Experienced with coordinating and managing reservation systems to ensure seamless operations. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Knowledge of team leadership and process optimization to drive efficiency and success.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Reservations Manager/Accounting Clerk

Barksdale Inn
09.2024 - Current
  • Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
  • Identified and resolved internal accounting variances.
  • Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
  • Processed payments and documents such as invoices, and bills.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Acted as a liaison between reservations and other hotel departments, ensuring seamless communication and efficient problem resolution.
  • Coordinated group bookings for events or conferences, ensuring a seamless process from inquiry to checkout.
  • Provided customers with information about availability and pricing.
  • Maintained accounting records utilizing in-house and client systems.

Customer Service Representative

Barksdale Inn
10.2020 - Current
  • Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
  • Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
  • Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
  • Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
  • Maintains the general cleanliness and appearance of the lobby, coffee area, common areas, and furniture to ensure overall guest comfort.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Table Games Dealer

ELDORADO Resorts
01.2019 - 03.2020
  • Assist guest with seating and chip distribution.
  • Deal games and monitor the monies on the table at all times.
  • Monitor customer play for cheating scams and suspicious activities.
  • Answer questions about rules and casino policies.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Learned and followed company procedures to maintain consistency and standards.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.

Sales Representative and Customer Service Associate

Topperbee Corporation-Pearle Vision
10.2015 - 04.2018
  • Recommended appropriate articles and directed customers to selections.
  • Performed customer record management tasks effectively.
  • Addressed customer needs and maintained constant presence on the sales floor.
  • Assisted with insurance billing procedures.
  • Demonstrated product knowledge to help customers make the best decisions.
  • Assisted in the inventory management process.
  • Laboratory logistics management.
  • Performed clerical work effectively.

Customer Service

Kmart (Sears Holdings)
08.2013 - 06.2014
  • Customer Service tasks.
  • Cashier duties: processed customers payments by cash, check or credit card.
  • Assisted customers with completing purchases in an effective manner.
  • Directed customers to products, answered questions about the items.
  • Conversed with customers about purchases needs and available products.
  • Suggested additional items to boost sales and increase customer satisfaction.

Education

Associate Degree - Cyber Security

Bossier Parish Community College
Bossier City, LA

Associate Degree - Optical Sciences

Edic College of Health Sciences
Caguas, PR
01.2015

Skills

  • Effective interpersonal communication

  • Proficient in DLS applications

  • Reservation coordination

  • Telephone booking management

  • Professional phone communication

  • Effective team collaboration

  • Effective problem resolution

  • Strategic decision-making

  • Currency handling expertise

Languages

Spanish
English

Timeline

Reservations Manager/Accounting Clerk

Barksdale Inn
09.2024 - Current

Customer Service Representative

Barksdale Inn
10.2020 - Current

Table Games Dealer

ELDORADO Resorts
01.2019 - 03.2020

Sales Representative and Customer Service Associate

Topperbee Corporation-Pearle Vision
10.2015 - 04.2018

Customer Service

Kmart (Sears Holdings)
08.2013 - 06.2014

Associate Degree - Optical Sciences

Edic College of Health Sciences

Associate Degree - Cyber Security

Bossier Parish Community College

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