Reymari Gutierrez
Langhorne,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Operation Supervisor
Geodis Logistics
10.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operation Lead
Geodis
03.2018 - 10.2020
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals.
- Planned operations and activities, and led projects.
- Recruited and trained new employees.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
Customer Service Representative
Geodis Logistics
11.2016 - 03.2018
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided language translation services for customer service inquiries.
Education
Universidad Catolica Nordestana
Dominican Republic10-2011
High School Diploma -
Colegio San Francisco
Dominican Republic07-2010
Skills
- Bilingual- Fluent in English and Spanish
- Operational efficiency
- Logistics management
- Cross-functional coordination
- Scheduling and planning
- Performance monitoring
- Production
- Performance reporting
- Staff development
- Business development
Timeline
Operation Supervisor
Geodis Logistics
10.2021 - Current
Operation Lead
Geodis
03.2018 - 10.2020
Customer Service Representative
Geodis Logistics
11.2016 - 03.2018
Universidad Catolica Nordestana
High School Diploma -
Colegio San Francisco
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