Reymond Mendoza

• Speak with victims of crime with the goal of creating an in depth and accurate police report.
• Help officers and detectives navigate the reporting software and answer any questions they have.
• Help victims of crime get the help they need.
• Lead a civilian unit to provide victims with quality calls and quick response times.

• Perform clerical duties such as handling phone calls with customers and internal parties, processing paperwork, data cleanup, and data entry for customer accounts.
• Track performance of field technicians by creating daily reports that identify which of the technicians are meeting their quota.
• Complete reports assigned by senior staff such as but not limited to researching customer account information, correcting asset information, and planning future assignments for field staff.
• Radio dispatch for field crew often working with other city departments. Assist field crew daily using GIS and RNI systems.
• Monitor and maintain city assets through spreadsheets and reports provided by AMI technologies keeping a less than 1% error rate for over 288,000 accounts.
• Performed complex account and billing analysis by understanding billing cycles and maintaining accuracy and transparency with customers and outside departments.

• Cleaning and maintaining freezer aisles of largest food distributor in north Texas
• Daily use of electronic equipment such as pallet jacks and forklifts
• Trained new employees in proper work and safety practices.
• Created solutions to maximize efficiency of small team.
• Coordinated office supply ordering to avail materials for streamlined operations.

• Worked with a team to pull and deliver automotive parts
• Items ranged anywhere from a minimum of 30 lbs to as high as 120+ in a fast paced environment
• Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
• Performed proper lifting and handling techniques to maintain safe working environment.

• Cross trained to work and assist multiple areas of warehouse especially during peak where 20,000+ packages would pass through my hands a night.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Gained extensive knowledge in data entry, analysis and reporting.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Maintained clean and organized front desk areas to uphold polished company image.
• Assisted customers with returns, refunds and resolving transaction issues.
• Performed cash, card and check transactions to complete customer purchases.
• Identified and resolved discrepancies and errors in customer accounts.