Reyna Acosta
Albuquerque,NM
Summary
Proven achiever with extensive experience in customer service and financial transactions, notably at Bank of America. Excelled in enhancing customer satisfaction and streamlining call processes, demonstrating strong teamwork and collaboration skills. Achieved consistent performance targets through effective communication and problem-solving abilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Bank of America
01.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Inbound and Outbound Call Center Representative
Aesops Gables
06.2020 - 12.2023
- Maintained strong relationships with customers, leading to increased repeat business.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Streamlined call processes by identifying inefficiencies and implementing improvements.
- Helped train new hires in the outbound call center process, ensuring they were prepared to handle calls effectively from day one on the job.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Achieved performance targets consistently by utilizing persuasive communication skills.
- Educated customers on product and service benefits, explaining features and answering questions.
Salesperson
Mister Car Wash
06.2019 - 10.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided product benefits and advantages and discussed pricing with interested parties.
Cashier\Cook
Wingstop
01.2019 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NM05.2022
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Teamwork and Collaboration
- Money handling abilities
- Administrative and Office Support
- Inbound Call Management
Timeline
Member Service Representative
Bank of America
01.2023 - 06.2024
Inbound and Outbound Call Center Representative
Aesops Gables
06.2020 - 12.2023
Salesperson
Mister Car Wash
06.2019 - 10.2019
Cashier\Cook
Wingstop
01.2019 - 06.2019
High School Diploma -
Rio Grande High School
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