REYNA ALVAREZ
West Palm Beach,FL
Summary
Patient Care Representative with extensive experience in electronic health records management and customer service at Blue Bird Kids. Bilingual and detail-oriented, enhances patient engagement and optimizes scheduling processes while ensuring HIPAA compliance. Skilled in addressing patient concerns promptly and effectively, reducing financial risks, and maintaining professionalism in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Patient Care Representative
Blue Bird kids
West Palm Beach, Florida
02.2025 - 11.2025
- Streamlined patient appointment scheduling and management of healthcare needs.
- Maintained electronic health records for efficient access to patient information.
- Managed patient inquiries and complaints, directing to relevant medical staff.
- Provided accurate responses to incoming calls from patients and healthcare professionals.
- Updated knowledge of HIPAA regulations regarding release of confidential medical information.
Receptionist
Conviva Care Solutions
Greenacres, FL
02.2024 - 02.2025
- Verified insurance coverage to facilitate appointment scheduling and improve patient flow.
- Managed patient check-in and check-out processes while conducting document scanning for accurate records.
- Proactively contacted patients to schedule and confirm follow-up appointments, ensuring continuity of care.
- Greeted visitors with professionalism, providing assistance as needed.
Patient Representative Coordinator
Sanitas Medical Center
Boynton Beach, FL
07.2023 - 10.2024
- Facilitated patient check-out at medical center, ensuring compliance through accurate healthcare form completion.
- Processed referrals and verified insurance details, maintaining accuracy in electronic health records (EHR).
- Conducted scanning of patient IDs and insurance information into charts for efficient documentation.
- Initiated follow-up contacts with patients to enhance engagement and satisfaction.
Lead Counselor Assistant
Caron Treatment Center
Boca Raton, FL
02.2020 - 07.2023
- Created safe, supportive environments for patients and families to enhance care quality.
- Managed admissions, clinical assessments, and chart reviews to ensure accurate medical records.
- Coordinated patient appointments to optimize scheduling efficiency.
- Trained new counselor assistants to improve team competency.
Lead Housekeeper
Behavioral Health of the Palm Beaches
West Palm Beach, FL
02.2014 - 02.2019
- Trained housekeepers on cleaning and maintenance tasks and established standards for cleanliness, tidiness, and hygiene to ensure high service quality.
- Oversaw staff daily, scheduled shifts, arranged for replacements in cases of absence, and responded to customer complaints and special requests to maintain smooth operations.
- Checked rooms and common areas, including stairways and lounges, for cleanliness, monitored and replenished cleaning product stock, and participated in large cleaning projects as required.
Education
High School Diploma -
Lake Worth High
Lake Worth, FLSkills
- Remote work proficiency
- Bilingual communication
- Microsoft Office Suite expertise
- Administrative support
- Electronic health records management
- Data entry and scheduling
- Customer service excellence
- HIPAA compliance knowledge
- Attention to detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Patient Care Representative
Blue Bird kids
02.2025 - 11.2025
Receptionist
Conviva Care Solutions
02.2024 - 02.2025
Patient Representative Coordinator
Sanitas Medical Center
07.2023 - 10.2024
Lead Counselor Assistant
Caron Treatment Center
02.2020 - 07.2023
Lead Housekeeper
Behavioral Health of the Palm Beaches
02.2014 - 02.2019
High School Diploma -
Lake Worth High