Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reyna Arriaga

Hollister,CA

Summary

I am a highly driven, organized and dedicated individual with 10 years combined experience in customer service, accounting, and project coordinating across multiple construction backgrounds. I am seeking a career that will provide me with the opportunity to provide corporate growth as well as personal growth and advancement. I want to be apart of a company that will utilize my skills and potential to the fullest that can lead to our mutual success.

Overview

8
8
years of professional experience

Work History

Project Coordinator

Residential Heating And Air Conditioning
Campbell, CA
08.2022 - Current
  • Prepared estimates for labor, materials, and other costs associated with HVAC projects, and obtained consent to proceed if accepted, ordered parts/equipment, and kept track of arrival times.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Received and dispatched calls for services, as well as addressed questions and concerns.
  • Organized travel, training, and team activities.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Maintained an inventory of parts and supplies, ensuring availability when needed.
  • Coordinated with the warranty department to process claims
  • Reviewed customer billing statements for accuracy prior to release.
  • Updated and maintained service records and documentation for all clients with current information.
  • Ordered uniform and processed co-op claims with the marketing department of our vendors.
  • Registered equipment upon job completion, as well as prepared job closeout documents, such as ongoing maintenance contracts.
  • Processed and obtained permits.

Administrator

Redwood Electric Group
Santa Clara, CA
09.2018 - 03.2022
  • Coordinated corporate events, team meetings, trainings, and travel arrangements.
  • Managed office supplies inventory and placed orders when necessary.
  • Coordinated with IT department to resolve technical issues and maintain computer systems.
  • Maintained filing system for important documents such as contracts
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Performed data entry tasks into computer databases from paper documents.
  • Prepared quarterly expense reports.
  • Developed spreadsheets to track project progress, budgets, change orders, and other related data to share with project managers.
  • Provided subcontractors with certificates of insurance, and other pre-qualification documentation.
  • Provided accounts payable and receivables support, such as completing monthly billings.
  • Served as the primary point of contact for external stakeholders, including clients and partners.
  • Created labels for patch panels, surface boxes, cables, etc. for various jobs.
  • Downloaded and organized test results from Fluke testers using LinkWare Live.

Team Leader, Sales Operations

Evergreen Landscape Supply
San Jose, CA
04.2017 - 08.2018
  • Provided leadership and trained newly hired employees.
  • Created invoices for all sales and services.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Collected deposits for rented equipment, and arranged for billing.
  • Answered inbound calls, chats, and emails.
  • Handled cash and credit card payments, and returned receipts and change to customers.
  • Identified opportunities to increase sales through cross-selling products or services.
  • Purchased and tracked special-order landscape materials requested by homeowners and contractors.
  • Developed strong customer relationships to encourage repeat business.
  • Improved product knowledge on a continuous basis to provide optimal service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided quotes to the customers based on their wants and needs.
  • Scheduled and dispatched all dump truck and flatbed pickups and deliveries.

Education

High School Diploma -

Santa Clara High
Santa Clara, CA
06-2013

Skills

  • Project management
  • Team leadership
  • Sales and marketing
  • Time management
  • Conflict resolution
  • Schedule oversight
  • Quote preparation
  • Project scheduling
  • Relationship building
  • Customer service
  • Meeting facilitation
  • Vendor management
  • Detail-oriented
  • Event planning and execution
  • Budget coordination

Timeline

Project Coordinator

Residential Heating And Air Conditioning
08.2022 - Current

Administrator

Redwood Electric Group
09.2018 - 03.2022

Team Leader, Sales Operations

Evergreen Landscape Supply
04.2017 - 08.2018

High School Diploma -

Santa Clara High

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Reyna Arriaga