Summary
Overview
Work History
Education
Skills
Accomplishments
Language
References
Timeline
Generic

Reyna Bennett

Destin

Summary

Seeking to apply my excellent time management, communication, organizational, and detail-oriented skills as a [Job Title] with [Company Name]. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

8
8
years of professional experience

Work History

Travel Advisor

Sweet Dreams Panoramic Travel
Destin
08.2022 - Current
  • Researched and curated personalized travel itineraries based on diverse client preferences.
  • Coordinated travel arrangements including flights, accommodations, and excursions.
  • Provided advice on destinations, travel regulations, and local customs.
  • Managed client communications to ensure satisfaction throughout the travel experience.
  • Assisted clients with travel insurance options and claims processes.
  • Maintained up-to-date knowledge of industry trends and emerging destinations.
  • Processed payments through various methods including cash, credit cards, and online services.
  • Monitored changes in flight schedules or hotel availability affecting travel plans.

Office Administrator

654Limo | 654Global | Destin Auto Center
Destin
05.2024 - 07.2025
  • Oversaw inventory and supplies management for corporate and remote offices.
  • Handled all incoming and outgoing mail for both office locations in a timely manner.
  • Prepared reports, presentations, agendas, and minutes as required by executive staff.
  • Executed Executive Assistant responsibilities for CEO, COO, and CFO to facilitate decision-making.
  • Coordinated corporate travel arrangements to optimize employee logistics.
  • Developed robust filing systems to enhance document retrieval efficiency.
  • Conducted payroll processing support using Quickbooks Online and ADP WorkMarket.
  • Maintained confidentiality of sensitive records and files related to executive operations.

Front Desk Associate

Avantgarde Salon
Destin
08.2023 - 05.2024
  • Greeted clients upon arrival, ensuring a welcoming atmosphere and excellent service.
  • Managed appointment scheduling to optimize stylist availability and client satisfaction.
  • Processed client payments accurately using salon management software, issuing receipts promptly.
  • Maintained cleanliness and organization of reception area and waiting room to enhance guest experience.
  • Assisted stylists by preparing service areas and managing supplies inventory efficiently.
  • Addressed client inquiries and complaints with empathy, providing effective resolutions.
  • Educated clients on salon services, products, and promotions to drive sales.
  • Performed various administrative tasks, including data entry and updating guest profiles as needed.

USDA IT Service Desk Supervisor

Peckham, Inc.
Grand Rapids
06.2017 - 08.2022
  • Guided and coached Tier 1 Technical Service Representatives to enhance performance.
  • Developed and updated spreadsheets to monitor agent improvement over time.
  • Created Knowledge Articles for Tier 1 TSR utilization.
  • Delivered exceptional customer service via phone, chat, and email channels.
  • Established relationships with USDA partners under Peckham contract.
  • Utilized Remedy ticketing system to manage escalations effectively.
  • Mentored new agents on communication methods and technical support.
  • Supervised daily service desk operations to ensure efficient support delivery.

Education

Bachelor of Science - Anthropology

Michigan Technological University
Houghton, MI
01.2016

Skills

  • Record keeping
  • Microsoft Office Suite
  • Problem solving
  • Data entry
  • Google Workspace
  • Customer service
  • Data analysis
  • KPI tracking
  • Continuous improvement
  • Systems administration
  • Training and mentoring
  • Customer relationship management
  • Scheduling and planning
  • QuickBooks Online
  • Quality assurance
  • Travel coordination
  • Vendor management
  • Employee lifecycle management
  • Time management
  • Effective communication
  • Travel planning
  • Itinerary development

Accomplishments

  • Reduced office supply costs by 10%
  • Developed & implemented a new electronic filing system resulting in a 30% reduction in time spent searching for documents
  • Increased Contractor retention by 20%
  • Onboarded an HRIS System within 4 months
  • Implemented a communication plan that increased team efficiency by 20%

Language

English
Native/ Bilingual

References

References available upon request.

Timeline

Office Administrator

654Limo | 654Global | Destin Auto Center
05.2024 - 07.2025

Front Desk Associate

Avantgarde Salon
08.2023 - 05.2024

Travel Advisor

Sweet Dreams Panoramic Travel
08.2022 - Current

USDA IT Service Desk Supervisor

Peckham, Inc.
06.2017 - 08.2022

Bachelor of Science - Anthropology

Michigan Technological University

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Reyna Bennett