Reyna Bert
Anadarko
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Anadarko Rehabilitation and Nursing Home
Cook Medical
Anadarko
08.2019 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Shift Manager
Braums Restaurant
Anadarko
06.2017 - 02.2019
- Supervised daily operations to ensure efficient service in a fast-paced environment.
- Trained new staff on customer service and food handling procedures.
- Coordinated staff schedules to meet operational needs and enhance team performance.
- Ensured compliance with health and safety regulations during all shifts.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Collaborated with team members to improve workflow and service quality.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reinforced rules to promote superior employee performance.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Identified needs of customers promptly and efficiently.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
Education
High School Diploma -
Riverside Indian School
Anadarko, OK05-2017
Intermediate Certificate - Medical Technology
Vatterott College
05-2014
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Staff training
- Health and safety
- Inventory management
- Operational oversight
- Process improvement
- Time management
- Problem solving
- Effective communication
- Adaptability to change
- Project management
- Data entry
- Quality assurance
- Data management
- Calm under pressure
- Communication
- Multitasking Abilities
- Computer skills
- Clerical support
- Analytical thinking
- Teamwork and collaboration
- Relationship building
- Decision-making
- Problem resolution
- Customer relations
Timeline
Anadarko Rehabilitation and Nursing Home
Cook Medical
08.2019 - 06.2025
Shift Manager
Braums Restaurant
06.2017 - 02.2019
High School Diploma -
Riverside Indian School
Intermediate Certificate - Medical Technology
Vatterott College
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