Reyna Clavel
Rialto
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Meva LLC
Rialto, CA
11.2025 - Current
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
Customer Service Manager (hybrid-remote)
Aurora World, Inc.
Pico Rivera, CA
02.2022 - 11.2025
- Lead customer support operations, ensuring timely and professional service for retailers and direct consumers
- Supervise onboarding, training, and performance evaluations of staff
- Forecast and report inventory levels using Microsoft Dynamics NAV and Excel
- Coordinate with shipping departments and assist in EDI account management
- Resolve escalated customer complaints regarding shortages, defects, or pricing issues
- Generate invoices, process credit card transactions, and maintain accurate database entries
- Attend trade shows and collaborate with upper management to present new product lines
- Upsell new products, provide substitution and forecast inventory alongside retailers and sales force
- Developed strong relationships with key accounts through regular communication and proactive account management strategies
Customer Service Supervisor
Aurora World, Inc.
Pico Rivera, CA
06.2020 - 02.2022
- Generate invoices, process credit card transactions, and maintain accurate database entries
- Attend trade shows and collaborate with upper management to present new product lines
- Upsell new products, provide substitution and forecast inventory alongside retailers and sales force
- Managed a team of 5 customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Implemented new training program for customer service representatives, resulting in an 80% increase in overall customer satisfaction ratings
- Monitored incoming calls and conducted regular quality assurance checks to ensure adherence to company policies and procedures
- Created comprehensive training materials for new hires, ensuring consistent onboarding processes across the department
- Conducted regular performance evaluations for team members based on established criteria, providing constructive feedback for growth opportunities
- Assisted with hiring process by conducting interviews and participating in candidate selection decisions
- Coordinated with IT department on system enhancements or technical issues impacting customer service operations
- Investigated complex customer issues or complaints, working closely with other departments to find appropriate resolutions
- Served as a point of contact for VIP customers or high-value accounts, ensuring personalized attention and prompt issue resolution
Customer Service Representative
Aurora World, Inc.
Pico Rivera, CA
07.2018 - 06.2020
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Manually keyed in and processed 50+ orders daily
Customer Service Representative
PTM Incorporated
Compton, CA
11.2014 - 07.2018
- Answered inquiries on products, prices, and order statuses via phone and in person
- Completed vendor forms and processed sales orders
- Scheduled pickups and deliveries, and prepared BOLs
- Resolved billing disputes with effective communication and negotiation
- Managed sample distribution for promotional campaigns
Assistant Manager
Domino's Pizza
Los Angeles, CA
09.2013 - 10.2014
- Managed store operations including staff scheduling and inventory tracking
- Supervised team members and enforced quality control in food preparation
- Handled customer service issues and ensured a positive guest experience
- Reconciled registers and prepared nightly financial reports
Hair Stylist Assistant
Mirage Barber Hair Studio
Pico Rivera, CA
01.2012 - 01.2013
- Managed front desk, booked appointments, and recommended salon products
- Maintained cleanliness and organization of supplies and workspaces
Education
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA05-2026
Associate of Arts - Liberal Arts And Sciences
San Bernardino Valley College
San Bernardino, CA05-2026
High school diploma -
Santa Fe High School
06.2013
Skills
- Product strategy development
- Detail-oriented data entry
- Online retail experience
- Client services
- Call center experience
- Phone call management
- ERP systems
- Office management
- Retail sales
- Schedule management
- 3PL
- Order management system
- Freight & Shipping Coordination
- Microsoft Dynamics NAV & Salesforce
- Inventory & Order Management
- Computer literacy
- Front desk
- Order fulfillment
- Client interaction via phone calls
- Freight
- Clerical experience
- Phone communication
- Administrative experience
- 10 key typing
- B2B
- Data management
- Shopify
- Data Entry (75 WPM)
- CRM software
- QuickBooks
- Executive administrative support
- EDI
- Team Supervision & Training
- Time management
- Organizational skills
- Training & development
- Computer operation
- Attention to detail
- Phone etiquette
- Microsoft Office (Excel, Outlook, Word)
- Written communication
- Retail Sales & Merchandising
- EDI & Vendor Compliance
- Bilingual
- Communication skills
- Teamwork and collaboration
Certification
Driver's License
Languages
English
Spanish
Timeline
Sales Associate
Meva LLC
11.2025 - Current
Customer Service Manager (hybrid-remote)
Aurora World, Inc.
02.2022 - 11.2025
Customer Service Supervisor
Aurora World, Inc.
06.2020 - 02.2022
Customer Service Representative
Aurora World, Inc.
07.2018 - 06.2020
Customer Service Representative
PTM Incorporated
11.2014 - 07.2018
Assistant Manager
Domino's Pizza
09.2013 - 10.2014
Hair Stylist Assistant
Mirage Barber Hair Studio
01.2012 - 01.2013
Associate of Arts - Business Administration
San Bernardino Valley College
Associate of Arts - Liberal Arts And Sciences
San Bernardino Valley College
High school diploma -
Santa Fe High School