REYNA DE LA CRUZ
Summary
I LOVE I ENJOY GIVING THE BEST GUEST SERVICE
Overview
13
13
years of professional experience
Work History
Coffee Restaurant Manager
AU BON PAIN CAFE
Pheasant Lane Mall
01.1997 - 01.2007
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
BLAINE HAIR CARRER SCHOOL
Nashua, NH 01.2024 - Current
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Customer-Oriented
- Staff Scheduling
- Food Service Background
- Customer loyalty
- Food plating and presentation
- Reliable and Responsible
- Staff Supervision
- Coaching and Mentoring
- Employee Supervision
- Shift Management
- Organization and prioritization
- Menu development
- Business operations expertise
- Schedule Coordination
- Supervisory skills
- Recruitment
- Kitchen equipment operation and maintenance
- Order delivery practices
- Supply Chain Management
- Catering Coordination
- Trained in performance and wage reviews
- Recipes and menu planning
- Customer Service
- Team Leadership
- Safe Food Handling
- Inventory Management
- Training and Onboarding
- Scheduling Staff
- Collaboration and Teamwork
- Money Handling
- Quality Assurance
- Supply Ordering and Management
- Quality Control
- Recruitment and hiring
- Scheduling
- Employee Performance Evaluations
- Payroll Administration
- Cost controls
- Monitoring Food Preparation
- Purchasing
- Front of House Management
- Health Code Compliance
- Investigating Complaints
- Workflow Planning
- Serve safe Manager
- Food Safety Compliance
- Expiration Monitoring
- Health and Safety Regulations
- Continuous Improvement
- Order Management
- Kitchen staff coordination
- Sanitation
- Sales Promotion
- ServSafe Food Manager
- Managing Reservations and Large Parties
- Catering Services
- Sales and Marketing
- Back of House Management
- Expense Tracking
- Budget Administration
- Labor and Overhead Cost Estimation
- Inventory Management Software
- Managing Deliveries
- Portion Control
- Cost Estimation
- Service Delivery Management
- Fire Safety Regulations
- Calendar and Scheduling Software
- Building Maintenance
- Barista skills
- Coffee Shop Operations
- Customer experience management
- Foodservice
- Employee Scheduling
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
High School Diploma -
BLAINE HAIR CARRER SCHOOL
01.2024 - Current
Coffee Restaurant Manager
AU BON PAIN CAFE
01.1997 - 01.2007