REYNA DE LA GARZA
Prescott Valley,AZ
Summary
Dedicated business student with over 4 years of experience in customer service, team leadership, and operational support. Proficient in building client relationships, resolving issues, and delivering high-quality service. A strong communicator with a proven ability to coordinate teams, manage operations, and adapt quickly to fast-paced environments. Currently pursuing a Bachelor's degree in Business with a focus on sales and eager to contribute to sales and marketing growth initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Verizon
Prescott, AZ
10.2025 - Current
- Drove customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring accurate stock availability for sales operations.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Lead Server
Touchmark
Prescott, AZ
07.2023 - 09.2025
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Managed a team of servers, providing guidance and support to ensure exceptional customer service
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Demonstrated strong leadership skills by providing guidance, support, and direction to staff members, during the absence of management team, in order to ensure customer satisfaction.
CNA - Certified Nursing Assistant
Mountain View Manor
Prescott, AZ
09.2022 - 07.2023
- Provide resident comfort
- Built long-lasting professional relationships with residents, family members, and team members.
- Monitored patient stability by checking vital signs and weight, and recording intake information.
- Provided preventative care to residents to manage skin-related conditions such as pressure ulcers.
- Observed changes in patient status and response and immediately communicated concerns to nursing staff.
- Developed trusting relationships and provided emotional support to patients and families.
Server
Touchmark
Prescott, AZ
02.2022 - 08.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Online Grocery Pickup
Walmart
Prescott Valley, AZ
01.2021 - 01.2022
- Costumer Service- Assist costumers face-to-face and over the phone, based on their needs
- Provided efficient and courteous service to customers at all times.
- Met deadlines while maintaining high-quality deliverables.
- Worked with coworkers to complete tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Bachelor of Science (B.S.) - Business Candidate
Yavapai College
12-2026
Associate - General Studies
Yavapai College
05-2024
Skills
- Positive and friendly attitude
- Problem solving
- Attention to detail
- Organizational Skills
- Multitasking
- Teamwork
- Phone reception
- Time Management
- Customer Service
- Tech Savvy
- Communication Skills
- Team leadership
Certification
- Management- Entrepreneurship Principles and Practice, Yavapai College
- Certified Nursing Assistant, Yavapai College
Timeline
Sales Associate
Verizon
10.2025 - Current
Lead Server
Touchmark
07.2023 - 09.2025
CNA - Certified Nursing Assistant
Mountain View Manor
09.2022 - 07.2023
Server
Touchmark
02.2022 - 08.2022
Online Grocery Pickup
Walmart
01.2021 - 01.2022
Associate - General Studies
Yavapai College
Bachelor of Science (B.S.) - Business Candidate
Yavapai College