Quote
Summary
Work History
Skills
Education
Languages
Certification
Work Availability
Work Preference
Timeline
Overview
Generic

Reyna Escarcega

Clovis ,NM

Quote

Many of life's failures are people who did not realize how close they were to success when they gave up.
Thomas Edison

Summary

Dynamic Sales Professional with proven success at Bender Chevrolet, excelling in customer relationship building and closing techniques. Achieved significant revenue growth through strategic sales planning and effective negotiation tactics. Recognized for enhancing client loyalty and satisfaction, utilizing CRM proficiency to drive results and foster long-term partnerships. Highly organized establish relationships with customers. Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, and fostering team collaboration in dynamic environments, analytical, and problem solving skills, constantly delivering impactful results..

Work History

Sales Professional

Bender Chevrolet
02.2020 - Current
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
  • Increased sales revenue by identifying and targeting high-potential markets and customer segments.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Negotiated prices, terms of sales and service agreements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built diverse and consistent sales portfolio.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.

GM area Manager

Metro-by T-mobile
06.2016 - 01.2020
  • Fostered a positive work environment to improve team morale and productivity levels.
  • Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
  • Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
  • Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Private Nanny

Harrison Family
02.2012 - 05.2016
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted with homework and school projects, fostering a love for learning in the children.

Julios’s Mechanic shop

secretay
07.2009 - 10.2011
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Retained accurate records of purchases, titles and sales.
  • Order parts, and pick up.
  • Billing and invoicing
  • Time and payroll.
  • Reduced downtime for clients, swiftly identifying and addressing mechanical faults.

Customer Service Representative

BBB Fashion
03.2002 - 08.2009
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Skills

  • Objection handling
  • Sales expertise
  • Upselling and cross selling
  • Closing techniques
  • Customer relationship building
  • Sales presentations
  • Social selling
  • Cold calling
  • Cash handling
  • Client presentations
  • Deal structuring
  • Customer service
  • Relationship building
  • Sales closing
  • Product and service knowledge
  • Sales consultation
  • Lead prospecting
  • Customer retention
  • Negotiation tactics
  • Closing talents
  • CRM proficiency
  • Client service
  • Sales development
  • Staff training
  • Client engagement
  • Social media marketing
  • Event participation
  • Relationship management
  • On-site product demonstrations
  • Inside and outside sales
  • Customer retention abilities
  • Contact follow-up
  • Beauty product demonstration
  • Closing sales
  • Product or service sales
  • Solutions planning
  • Sales demonstration
  • Post-sales support
  • Opening and closing procedures
  • Processing payments

Sales and marketing strategies

Product and service sales

Contract negotiations

Education

High School Diploma -

Glendale High School
Phoenix, AZ
05.2003

Languages

Spanish
Full Professional
English
Full Professional

Certification

*Certified sales consultant GMC- Chevrolet

*Posmaster safety awareness (customer data base)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

Sales Professional

Bender Chevrolet
02.2020 - Current

GM area Manager

Metro-by T-mobile
06.2016 - 01.2020

Private Nanny

Harrison Family
02.2012 - 05.2016

Julios’s Mechanic shop

secretay
07.2009 - 10.2011

Customer Service Representative

BBB Fashion
03.2002 - 08.2009

High School Diploma -

Glendale High School

Overview

23
23
years of professional experience
2
2
Certificate

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Reyna Escarcega