Reyna Guzman
Suisun,CA
Summary
Dedicated phlebotomist and receptionist at Kaiser Permanente, skilled in patient care and HIPAA compliance. Enhanced patient experiences through compassionate communication and efficient specimen handling. Proven ability to streamline operations and resolve customer issues, ensuring accuracy in data entry and cash transactions while maintaining a professional demeanor.
Overview
9
9
years of professional experience
Work History
Phlebotomists and Receptionists
Kaiser Permanente
10.2016 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Skills
- Organization skills
- Time management
- Telephone skills
- Professional demeanor
- Typing speed
- Transactions and Cash Handling
- Order of draw
- Patient care
- HIPAA compliance
- Patient confidentiality
- Data entry
- Specimen preparation
- Venipuncture
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomists and Receptionists
Kaiser Permanente
10.2016 - Current
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