Reyna Hernandez
Fitchburg,WI
Summary
Dynamic Retail Relationship Banker with proven expertise at BMO Bank N.A. in enhancing customer satisfaction and driving sales through personalized financial solutions. Skilled in banking software and customer service, I excel in cross-selling products and fostering strong client relationships, contributing to increased revenue and client retention.
Overview
10
10
years of professional experience
Work History
Retail Relationship Banker
BMO Bank N.A
Fitchburg, WI
06.2024 - Current
- Assisted customers in opening new accounts and understanding banking products.
- Supported branch operations by maintaining accurate records and documentation.
- Responded to customer inquiries, providing information on services and account management.
- Collaborated with team members to ensure efficient transaction processing and service delivery.
- Learned banking software systems for account management and customer relationship tracking.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Maintained compliance with banking regulations through diligent record-keeping practices.
- Facilitated communication between customers and financial advisors regarding account options.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Facilitated informative workshops on various banking topics, empowering customers with valuable financial knowledge.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Analyzed customers' financial information to deliver personalized account guidance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
Associate Banker
BMO Bank N.A
Verona, WI
10.2019 - 07.2024
- Processed customer transactions efficiently and accurately to enhance service delivery.
- Assisted clients with account inquiries, providing detailed product information and support.
- Collaborated with team members to ensure compliance with banking regulations and policies.
- Maintained accurate records of client interactions and transactions within banking systems.
- Resolved customer issues promptly, ensuring high levels of satisfaction and retention.
- Identified opportunities for cross-selling banking products to meet customer needs effectively.
- Supported branch operations by managing cash flow and ensuring sufficient cash reserves.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
Cashier
Culver's Restaurant
Verona, WI
07.2016 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new staff on register operations and store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Vel Phillips Memorial High School
Madison, WISkills
Branch operations
Cash handling expertise
Credit analysis
Banking software proficiency
Loan processing
Customer onboarding
Cash handling
Banking
Teller support
Account closings
Teamwork and collaboration
Customer service
Problem-solving
Honest and dependable
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Active listening
Decision-making
Sales skills
Self motivation
Know your customer
Languages
Spanish
Native or Bilingual
Timeline
Retail Relationship Banker
BMO Bank N.A
06.2024 - Current
Associate Banker
BMO Bank N.A
10.2019 - 07.2024
Cashier
Culver's Restaurant
07.2016 - 09.2023
High School Diploma -
Vel Phillips Memorial High School