Reyna Juarez
Riverside,CA
Summary
Proven leader and adept communicator, I excelled at Wells Fargo Bank by driving team success and enhancing customer satisfaction. Specializing in cash handling and risk management, I consistently surpassed performance goals. My background showcases a blend of administrative excellence and effective team management, aligning perfectly with employer-sought skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supplies Admin
Deckers Outdoor Corp
Moreno Valley, USA
05.2022 - Current
- Collaborate with the procurement team to manage purchase orders for monthly utilities and approved requests from various departments
- Coordinate meetings via Microsoft Teams and maintain effective communication with cross-functional teams
- Excel in multitasking and prioritizing workflow to meet deadlines efficiently
- Utilize strong administrative and organizational skills to maintain accurate records and support team operations
Service Manager
Wells Fargo Bank
Florence, USA
06.2018 - 08.2020
- Led and motivated a team to provide excellent customer service and achieve branch goals
- Managed day-to-day operations, including cash handling, customer inquiries, and risk management
- Coached team members, conducted performance evaluations, and ensured compliance with company policies
- Oversaw staff schedules and maintained a positive and inclusive work environment
Personal Banker
Wells Fargo Bank
Florence, USA
09.2014 - 06.2018
- Built and maintained strong customer relationships by identifying financial needs and offering appropriate solutions
- Processed new accounts, credit applications, and service requests while ensuring a positive customer experience
- Maintained extensive knowledge of banking products and digital solutions to educate customers
Customer Service Manager Assistant
Bank of the West
Coolidge, USA
08.2012 - 03.2014
- Assisted in managing staff, coordinating daily work activities, and ensuring customer satisfaction
- Provided coaching and training to employees, fostering a productive work environment
- Supported cash management activities and maintained risk compliance through accurate cash handling
Teller, Lead Teller, Personal Banker
Wells Fargo Bank
Coolidge, USA
09.2010 - 08.2012
- Progressed from Teller to Lead Teller and then Personal Banker, consistently exceeding performance goals
- Engaged customers in meaningful conversations to understand and fulfill their financial needs
- Ensured accurate cash handling and maintained operational efficiency through effective risk management
Education
California DRE License -
03.2024
High School Diploma -
Coolidge High School
CoolidgeSkills
- Leadership & Team Management
- Customer Service Excellence
- Cash Handling & Risk Management
- Administrative Support & Record Keeping
- Effective Communication & Collaboration
Certification
California DRE License, 03/27/24
References
Available Upon Request
Languages
Spanish
Full Professional
Timeline
Supplies Admin
Deckers Outdoor Corp
05.2022 - Current
Service Manager
Wells Fargo Bank
06.2018 - 08.2020
Personal Banker
Wells Fargo Bank
09.2014 - 06.2018
Customer Service Manager Assistant
Bank of the West
08.2012 - 03.2014
Teller, Lead Teller, Personal Banker
Wells Fargo Bank
09.2010 - 08.2012
California DRE License -
High School Diploma -
Coolidge High School
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