Reyna Lamb
Barling,AR
Summary
UAFS student with extensive customer service and sales experience motivated to take on new challenges and gain experience in my field of study. Excellent leadership, relationship-building, and communication skills, along with a positive attitude and determination for success.
Overview
4
4
years of professional experience
Work History
Student Worker - Financial Servies
ArcBest
Fort Smith, AR
11.2023 - Current
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Maintained open communication with external auditors regarding coordination of audits.
- Worked closely with management to discuss external audit results and action plans.
- Analyzed company's financial data to identify discrepancies, trends, or risks.
- Identified areas for improvement in accounting processes and controls.
Student Worker-Real Estate
ARCBEST
Fort Smith, AR
02.2023 - 11.2023
- Follow instructions from management to complete tasks according to exact specifications
- Develop strong oral and written communication skills in working with a diverse team
- Set specific goals for projects to measure progress and evaluate end results.
Server
ROLANDO'S NUEVO LATINO RESTAURANTE
Fort Smith, AR
04.2022 - 02.2023
- Accurately enter meal selections and transactions to deliver marvelous service
- Build rapport with customers to answer questions, recommend menu items, determine satisfaction with meals, and quickly take action to correct problems
- Upsell desserts, appetizers, and specialty drinks to optimize sales to a minimum of $3,000
- Train new employees on restaurant procedures and plating techniques
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
Front End Supervisor
ROSS DRESS FOR LESS
Fort Smith, AR
08.2021 - 05.2022
- Delivered consistent training and close mentoring support to front-end employees in operations and customer service strategies to promote excellence in service
- Monitored cash drawers in checkouts to verify adequate cash supply
- Resolved customer problems by investigating issues, answering questions, and building rapport
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Achieved sales goals and business objectives by motivating staff and promoting CPR scores to 100%
- Kept the CPR score to 125% above store goals and recognized as Employee of the Month.
Assistant Manager
DOMINO'S PIZZA
Fort Smith, AR
10.2019 - 04.2021
- Mentored staff to enhance skills and achieve daily targets using hands-on and motivational leadership
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Coached staff and drivers to meet expectations in service/delivery times.
Education
BACHELOR OF BUSINESS ADMINISTRATION -
University of Arkansas-Fort Smith
05.2025
Skills
- Attention to Detail
- High-Volume Dining
- Point of Sale (POS) Operations
- Taking Cues and Direction
- Microsoft Office
- Quick Learner
- Team Management
- Data Management
- Critical Thinking
- Supervision & Leadership
- Customer Service
Timeline
Student Worker - Financial Servies
ArcBest
11.2023 - Current
Student Worker-Real Estate
ARCBEST
02.2023 - 11.2023
Server
ROLANDO'S NUEVO LATINO RESTAURANTE
04.2022 - 02.2023
Front End Supervisor
ROSS DRESS FOR LESS
08.2021 - 05.2022
Assistant Manager
DOMINO'S PIZZA
10.2019 - 04.2021
BACHELOR OF BUSINESS ADMINISTRATION -
University of Arkansas-Fort Smith
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