Reyna Lantigua
Bogota,NJ
Overview
19
19
years of professional experience
Work History
Software Quality Analyst Manager
Zinnia, LLC (Prior SE2, LLC)
Bridgewater, USA
04.2023 - Current
- Company Overview: Quality Assurance Services, Bridgewater, NJ
- Lead teams of software quality assurance leads and testers
- Monitor resource demand and ensure a suitable supply of talented resources/capacity, with adequate technological capabilities, and that platform wellness initiatives are completed in reasonable timeframe
- Partner with operations and project leadership to ensure projects and service delivery teams are appropriately staffed
- Drive financial outcomes by balancing onshore/offshore resource mix and monitoring the budget
- Recruit, motivate, and measure performance for a global team of 34 resources including 2 junior managers
- Manage performance of associates through annual reviews, bi-weekly 1:1s, quarterly goal setting
- Assemble and manage to a budget and organizational financial target
- Coordinate ongoing support, troubleshooting, improvements, or custom enhancements to existing platforms
- Collaborate with global teams, internal stakeholders and customers
- Act as a mentor and SME for annuity and insurance, platform, and technology team members
- Collaborate with PMO and developers to define, drive, facilitate creation and adoption of platform planning and standards
- Act as thought leader
- Shape and drive organizational strategy as it relates to quality
- Quality Assurance Services, Bridgewater, NJ
Software Quality Assurance Test Lead
SE2, LLC
Bridgewater, USA
12.2015 - 04.2023
- Company Overview: Quality Assurance Services, Bridgewater, NJ
- Provided services aiding clients' needs
- Resource and timeline planning for projects and future client needs
- Experienced managing cross client projects
- Maintained and shared client level data within the Quality Assurance team
- Performed research and data analysis
- Focused on project's requirements; worked with project managers, developers and business analysts, to complete projects, outcomes and or resolution successfully
- Worked with project team on requirements, timelines, due dates and impacts
- Reported on testing progress internally and externally
- Supported multiple projects at a time, including product launches
- Led a testing team of onshore and offshore consultants, offering leadership to peers
- Conducted defect management
- Created project test plans and test strategy
- Worked with little oversight
- Performed strategic business analysis and interpreted user requirements to facilitate development of new products, product enhancements and functionalities
- Participated in requirement solicitation workshops and interviewed business stakeholders to obtain and determine business requirements to translate into documented specifications for complex projects
- Involved in different stages of delivery methodology: solution definition, deliverable and planning, solution implementation, solution validation-go live planning and solution launch
- Deep understanding of and techniques
- Mentored and provided guidance to employees to improve processes and solutions
- Planned and implemented new processes, procedures and tools for quality assurance testing, defect tracking, status reporting and problem resolution, reducing operating costs and increasing efficiency
- Collaborated and built relationships with senior leadership and colleagues
- Worked with developers, designers, project managers, business analysts and business SMEs to provide project delivery within timelines and budget
- Deployed Requirements Traceability Matrix (RTM) tool to identify and track requirements testing throughout project lifecycle
- Quality Assurance Services, Bridgewater, NJ
Business Systems Analyst/Quality Assurance Consultant
New York Life Insurance Company
New York, USA
01.2011 - 01.2015
- Company Overview: Investment Technology, New York, NY
- Performed strategic business analysis and interpreted user requirements to facilitate new product development, product enhancements and functionalities
- Used best practices in analysis and testing
- Developed in-depth test plans to confirm both new features and existing functionalities
- Managed Third Party Distribution (TPD) testing platform
- Integrated software development life cycle and implementation practices
- Monitored and managed defects and resolutions using JIRA
- Provided education and training to quality assurance analysts and knowledge transfer to consultants
- Composed thorough business requirements documents (BRDs) that detail the business solution for a project including the documentation of customer needs and expectations
- Performed functional, integration and regression testing of applications for different interfaces
- Conducted peer reviews of test scenarios and test cases
- Supervised testing activities to ensure timely completion; defined, documented and resolved all business and testing related issues
- Directed testing team, confirmed that team activities were aligned with related functions and initiatives
- Worked closely with the development team to warrant quality of the components and system developed
- Leveraged communication skills by formulating partnerships with senior management, internal and external associates to verify key functionalities were understood and tested accurately
- Collaborated with senior leaders to define, implement, and monitor strategic initiatives, ensuring that IT capabilities were aligned with business needs and to improve execution
- Investment Technology, New York, NY
Systems Consultant
New York Life Insurance Company
Sleepy Hollow, USA
01.2007 - 01.2011
- Company Overview: Individual Policy Services, Sleepy Hollow, NY
- Vast knowledge of in-force systems and business functions
- Maintained accountability for creation and execution of test plans for life and annuity products to ease integrity of service center
- Employed testing best practices and procedures
- Developed and executed test approaches and test plans to test application enhancements and changes against documented business requirements, which met functional and nonfunctional requirements of end user
- Supported continuous improvement of team quality management practices, such as defect management, integration testing
- Prepared management reports and conducted research for special projects
- Created and documented procedures for new products along with product enhancements
- Developed partnerships with developers within the technology department to achieve testing objectives
- Individual Policy Services, Sleepy Hollow, NY
Timeline
Software Quality Analyst Manager
Zinnia, LLC (Prior SE2, LLC)
04.2023 - Current
Software Quality Assurance Test Lead
SE2, LLC
12.2015 - 04.2023
Business Systems Analyst/Quality Assurance Consultant
New York Life Insurance Company
01.2011 - 01.2015
Systems Consultant
New York Life Insurance Company
01.2007 - 01.2011