Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Reyna Lira

Irving,TX

Summary

Compassionate and dedicated healthcare assistant with 5+ years of experience providing excellent patient care. Strong communication skills, positive attitude, and genuine interest in helping others. Adaptable to fast-paced environments and changing situations. Passionate about delivering high-quality care to diverse patients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Practice Manager

Magnolia Family Professionals
06.2019 - Current
  • Prepared presentations for board meetings or other committees related to the medical practice.
  • Developed and implemented policies and procedures for the medical practice.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Recruited, trained, supervised and evaluated staff members.
  • Managed budgets, financial reports and accounts receivable and payable activities.
  • Scheduled appointments, managed calendars, organized meetings and coordinated travel arrangements for staff members.
  • Negotiated contracts with vendors such as laboratory services providers, medical equipment suppliers and pharmaceutical distributors.
  • Maintained accurate records of all billing information including payments received from patients or insurance companies.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Complied with OSHA and HIPAA regulations.

Sales Associate

Cricket Wireless
12.2018 - 02.2019
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built relationships with customers to encourage repeat business.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Caregiver

Southbrooke Manor Nursing and Rehabilitation Center
01.2018 - 11.2018
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Partnered with registered nurses and physiotherapists to provide care to patients.

Cashier

HEB
11.2016 - 11.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.

Intake Coordinator

MGA Healthcare
02.2016 - 11.2016
  • Intake, data entry, medical records, and follow-up of all therapy referrals to agency
  • Communication with families, referral sources, management and clinical staff
  • Verification of insurance benefits/eligibility
  • Managing daily productivity reports and scheduling utilizing Microsoft
  • Request therapy as directed by therapy team and perform follow-ups with documentation.

Education

Medical Office Assistant -

PCI Health Training Center
03-2020

AS in Nursing -

North Lake Community College
01-2018

High School Diploma -

Irving High School
06-2014

Skills

  • HIPAA Compliance
  • Phlebotomy
  • Medical Billing
  • Microsoft Office
  • Data Analysis
  • Adaptability
  • Strong leadership
  • EKG set up and monitoring
  • Medical Equipment Operation
  • Customer Relations
  • eClinicalWorks

Certification

CPR Certificate, 01/01/19

Languages

English
Professional
Spanish
Professional

Timeline

Medical Practice Manager

Magnolia Family Professionals
06.2019 - Current

Sales Associate

Cricket Wireless
12.2018 - 02.2019

Caregiver

Southbrooke Manor Nursing and Rehabilitation Center
01.2018 - 11.2018

Cashier

HEB
11.2016 - 11.2018

Intake Coordinator

MGA Healthcare
02.2016 - 11.2016

Medical Office Assistant -

PCI Health Training Center

AS in Nursing -

North Lake Community College

High School Diploma -

Irving High School

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Reyna Lira