Reyna Lona-Castro
Ogden,UT
Summary
Dedicated and energetic professional who works well in fast-paced, high pressure environments. Reliable and responsible with a positive attitude. Learns new tasks and concepts quickly while managing time effectively to achieve great results. Reputation for being a hard worker, goal oriented, and self-motivated. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Outreach & Enrollment Specialist
Midtown Community Health Center
01.2021 - Current
- Coordinate and participate in outreach and enrollment activities focusing on enrolling children and families in health insurance coverage.
- Coordinate and attend community outreach events to assist individuals to apply for Medicaid/CHIP and when appropriate, Health Insurance Marketplace.
- Enrollment Specialist who educates individuals and families on topics such as Medicaid/CHIP or Marketplace coverage, and importance of medical health care home.
- Knowledge of eligibility and enrollment rules and procedures for Medicaid, CHIP, and Marketplace programs.
- Helps individuals and families enroll in health insurance coverage and schedule an appointment to establish care with a health care provider.
Front Desk Receptionist
Mountain Medical Imaging Center
09.2022 - 03.2024
- Greeted and Interacted with patients at front desk while managing check-in process.
- Registered and entered health insurance information, demographics, and scanned all registration documents. Collected cash, check, and card payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Walked patients back to dressing room and provided instructions to change into a gown or scrubs and prepare for their imaging appointment.
- Answered phone calls from patients and other health care facilities to help schedule imaging appointments, answer questions, and provide appropriate information and instructions for their appointments.
Care Coordinator
Midtown Community Health Center
08.2020 - 12.2020
- Managed referrals. recall of chronically ill patients, and enrolled patients in prescriptions assistance programs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Patient Service Representative
Midtown Community Health Center
04.2018 - 08.2020
- Greeted and interacted with patients at front desk or via phone by communicating information, answering questions, and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness, and verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Master Esthetician
Davis Technical College
Kaysville, UT08.2025
High School Diploma -
Ogden High School
Ogden, UT05.2015
Skills
- Exceptional Communication
- Customer Service Expertise
- Bilingual
- Documentation Management
- Data Entry Skills
- Strong Organization
- Deadline Management
- Client Relationship Building
- Health Insurance
- Medical Records
- Records Maintenance
- Certified Application Counselor
- Medical Terminology
- Patient Care Coordination
- Scheduling
- Computer Literacy
- Microsoft Excel and Word Programs
- Attention to Detail
- Multitasking
- Active Listening
- Team Collaboration
- HIPAA Compliance
- Reliability
- Self Motivation
- Goal Setting
- Ability to Handle and Resolve Problems
- Decision-Making
- Client Consultations
- Knowledge of Community Services and Programs
Certification
- Certified Application Counselor
Midtown Community Health Center
10/2021-10/2024
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Mountain Medical Imaging Center
09.2022 - 03.2024
Outreach & Enrollment Specialist
Midtown Community Health Center
01.2021 - Current
Care Coordinator
Midtown Community Health Center
08.2020 - 12.2020
Patient Service Representative
Midtown Community Health Center
04.2018 - 08.2020
Master Esthetician
Davis Technical College
High School Diploma -
Ogden High School
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