Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Reyna Lopez

Palmdale,CA

Summary

Seasoned Shipping Clerk familiar with shipping and receiving procedures and protocols. Successful record working with carriers and other vendors to plan successful strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Consultant

Fedex Office
Palmdale, CA
04.2021 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Responded to questions or referred customers to professionals for additional help or information.
  • Unlocked building allowing access only to authorized employees until opening front doors to customers.
  • Maintained positive working relationship with fellow staff and management.
  • Organized backroom areas in an orderly fashion so that all items are easily accessible when needed.
  • Performed price changes on merchandise according to company standards.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Greeted customers upon entering the store and provided them with helpful information about products and services offered.
  • Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
  • Processed returns and exchanges according to company policies and procedures.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Coordinated with customers on delivery dates and times in order to meet customer requirements.
  • Processed returns according to established guidelines.
  • Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.

Home Care Provider

Choice In Home Care
Sherman Oaks, CA
08.2019 - 02.2021
  • Assisted clients with mobility issues by using appropriate transfer techniques.
  • Encouraged social interaction among clients to maintain positive mental health.
  • Provided companionship through conversation and recreational activities.
  • Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
  • Managed client's schedule of doctor's appointments, therapies.
  • Provided transportation to medical appointments and errands.

Retail Associate

Ross
South Gate, CA
11.2015 - 01.2016
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Compute sales prices, total purchases, and receive and process cash or credit payment
  • Answer questions regarding the store and its merchandise
  • Prepare sales slips or sales contracts
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Maintain records related to sales
  • Demonstrate use or operation of merchandise
  • Place special orders or call other stores to find desired items
  • Prepare merchandise for purchase or rental
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations
  • Inventory stock and requisition new stock
  • Ticket, arrange, and display merchandise to promote sales
  • Exchange merchandise for customers and accept returns
  • Clean shelves, counters, and tables
  • Help customers try on or fit merchandise
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise
  • Estimate and quote trade-in allowances
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
  • Estimate quantity and cost of merchandise required, such as paint or floor covering
  • Bag or package purchases and wrap gifts.

Skills

  • Labeling products
  • Loading and unloading
  • Stocking merchandise
  • Cash register
  • Excellent communication skills
  • Customer service
  • Highly motivated
  • Reliable/prompt
  • Appointment scheduler
  • Team player
  • Shipping procedures
  • Barcode scanning
  • Labeling Accuracy
  • Workplace Cleanliness
  • Effective Communication
  • Punctual and Reliable
  • Shipment Tracking
  • Delivery Scheduling
  • Package preparation

Languages

Spanish
Professional

Timeline

Consultant

Fedex Office
04.2021 - Current

Home Care Provider

Choice In Home Care
08.2019 - 02.2021

Retail Associate

Ross
11.2015 - 01.2016

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Reyna Lopez