Reyna Lopez
4240 Carpinteria Ave ,California
Summary
Dynamic hospitality professional with extensive experience in staff training and customer service. Proven ability to resolve complaints effectively while maintaining high service standards. Skilled in cash handling and fostering team development, ensuring operational excellence and guest satisfaction. Committed to enhancing overall experiences through outstanding communication and leadership.
Overview
9
9
years of professional experience
Work History
Courtesy Clerk
Vons
06.2017 - 08.2018
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays and aisles.
- Bagged groceries efficiently, ensuring safe transport for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
Supervisor
Fiesta 5 Movie Theater
08.2018 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Trained and mentored staff on customer service protocols and safety procedures.
- Managed inventory levels for concessions, optimizing product availability and minimizing waste.
- Resolved customer inquiries and complaints, maintaining high service standards.
- Conducted routine inspections of theater facilities, ensuring cleanliness and safety compliance.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Hotel Supervisor
Harbor View Inn
05.2024 - 01.2026
- Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff on customer service protocols and operational procedures.
- Assisted in managing front desk activities, including check-in/check-out processes and reservations.
- Resolved guest complaints efficiently, enhancing overall guest experience and loyalty.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
Education
High School Diploma -
Olive Grove
Carpinteria, CA06.2017
Skills
- Staff training and development
- Complaint handling
- Hospitality
- Cash handling
- Outstanding communication skills
- Staff supervision
- Customer service
Timeline
Hotel Supervisor
Harbor View Inn
05.2024 - 01.2026
Supervisor
Fiesta 5 Movie Theater
08.2018 - 08.2024
Courtesy Clerk
Vons
06.2017 - 08.2018
High School Diploma -
Olive Grove