Reyna Lynn Naranjo
Albuquerque,USA
Summary
Dynamic leader with a proven track record at Chick-fil-A Inc., excelling in roles from Interim Manager and Grand Opening Supervisor to Director of Business Operations. Excels in performance management and Microsoft Office, while driving financial success and fostering team growth. Known for exceptional decision-making and effective communication, consistently achieving and surpassing sales goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leadership Development Program
Chick-fil-A Inc.
10.2021 - Current
- Leadership Development Program participant working as an Interim Manager, Grand Opening Supervisor, and liaison to Support Center Staff at Chick-fil-A locations across the United States, Canada and Puerto Rico.
- Recruited, hired, mentored and trained well over 300+ team members and leaders on business procedures, policies, duties and customer care methods.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Director of Business Operations
Chick-fil-A Unser & Southern FSU
12.2019 - 10.2021
- Oversaw the continuity of systems, while systemically monitoring Food Cost, Talent Investment, Food Safety and daily, weekly, and monthly sales.
- Driving financial performance and providing feedback to leadership to meet sales goals.
Grand Opening Trainer
Chick-fil-A Inc.
10.2018 - 10.2020
- Helped support new and transitioning Chick-fil-A restaurants by teaching and coaching Team Members on proper processes and procedures.
- Provided assistance to Grand Opening Supervisors, or Interim Managers, in upholding the Owner/Operators vision for the restaurant.
Front of House/Marketing Director
Chick-fil-A Unser & Southern FSU
09.2016 - 12.2019
- Manage a $4.8 million dollar store while meeting key performance indicators, reducing inventory leakage, leading a team, and improving sales.
- Developed and deployed a social media and marketing strategy to increase awareness and following at the store, which resulted in 18% growth of sales.
- Compiled product, market and customer data to forecast accurate sales and profit projections.
Education
Master of Science (M.S.) - Sports Media
Valparaiso University
Valparaiso, IN05.2015
Bachelor of Arts (B.A.) - Business Administration
Bellarmine University
Louisville, KY05.2014
Skills
- Leadership Development
- Proficient in Microsoft Office
- Analytical thinking
- Excellent communication
Certification
ServSafe Certified
Timeline
Leadership Development Program
Chick-fil-A Inc.
10.2021 - Current
Director of Business Operations
Chick-fil-A Unser & Southern FSU
12.2019 - 10.2021
Grand Opening Trainer
Chick-fil-A Inc.
10.2018 - 10.2020
Front of House/Marketing Director
Chick-fil-A Unser & Southern FSU
09.2016 - 12.2019
Bachelor of Arts (B.A.) - Business Administration
Bellarmine University
Master of Science (M.S.) - Sports Media
Valparaiso University
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