Reyna Martinez

• Conducted orientations and onboarding sessions for new employees.
• Monitored daily attendance of employees and tracked vacation requests.
• Solved complex problems that arose during the course of operations.
• Ensured compliance with company policies and procedures at all times.
• Provided guidance and support to team members when needed.
• Maintained records of employee performance and addressed any issues promptly.
• Assisted in recruiting and hiring qualified personnel for open positions onsite.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Recruited, interviewed and selected employees to fill vacant roles.
• Prepared reports at the end of the shift required by management.

Provide first class strategic customer service, support and leadership during the recruitment, staffing and new hire onboarding process. Manage the full-cycle recruitment effort for the complex. Identify candidates through sourcing activities, facilitates the interview process, aligns the candidate with the needs of the position and business. Extend offers and schedules post offer processes. Partner with the Employment Manager, Hiring Manager, HRBP and Retention regarding hiring needs. Utilize internal HR and applicant tracking systems.

• Communicated with hiring managers to identify staffing needs, determine job requirements, outline qualifications and create job duties.
• Created job postings, posted ads on job boards, and sourced passive candidates.
• Identified potential talent through external sources such as career fairs, online job postings, referrals.
• Developed recruitment strategies to attract qualified candidates.
• Reviewed candidate applications and conducted initial in person interviews and screenings to assess candidate qualifications.
• Reviewed resumes for appropriate keywords, experience, and education level.
• Scheduled on-site interviews with hiring managers and provided feedback to applicants.
• Oversaw onboarding process for new hires including paperwork completion and orientation sessions.
• Hired employees and processed hiring-related paperwork.
• Extended job offers to selected individuals and negotiated compensation.
• Collaborated with other departments during the onboarding process when necessary.
• Scheduled or conducted new employee orientations.
• Ran the new hires documents in HireRight for verification of employment.
• Handled sensitive documentation/information.

Provides support to the Employee Relations Manager. Handles daily administration and Human Resources duties while serving as the face of the company in assisting our hourly and salaried employees, staffing agencies and potential candidates with daily needs.

• As a Human Resource Assistant, I organize and maintain hourly employee personal files to keep data secure; which implies handling sensitive and confidential employee information with complete discretion.
• Process onboarding paperwork for new hires and rehires.
• Process employee status changes, keeping human resources systems and employee records up to date.
• Assist with employees termination/reinstatement process.
• Resolving/Assisting our hourly employees with payroll issues.
• Provide support to our Employee Relations Manager.
• Responsible for HR reports, entering data, filing, phone communication and administering all HR concerns to appropriate personnel.

Enthusiastic hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greeted and assisted guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Highly ethical and dedicated to contributing the supervisor's roll plus what came with being the assistant manager.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Interacted pleasantly with clients and guests when performing daily duties.
• Employed deep-cleaning techniques for areas in need of additional sanitation especially with COVID.
• Reviewed employee performance and devised improvement plan to achieve goals.
• Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Managed team of 15-20 personnel in busy 4 star hotel with 198 rooms.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
• Commanded controls over expenses and inventory for optimal budget tracking.
• Had meetings with other managers in a weekly basis to discuss the hotel needs/events for the week.
• Assisted the front desk reception when needed, occasionally.
• I did part of the purchasing, payroll, kept record of employee attendance, disciplining the team when necessary, and be the head of the department when manager was absent.

Assisting the Executive Housekeeping Manager with inventory for optimal budget tracking. Inspecting rooms for turn over utilizing checklist to meet company standards for our 4 star hotel; maintaining exceptional guests satisfaction by working closely with management and reporting feedback from customers.

• Created shift reports and other area documentation to coordinate housekeeping needs.
• Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
• Supervised and supported all housekeeping personnel to maximize quality of service and performance.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Was assigned at least 16 rooms a day to attend as checkouts by changing sheets, sweeping, mopping, and vacuuming the floors; and scheduled to work an 8 hour shift. When new room attendants were hired I was to trained them to the best of my knowledge with cleaning following the checklist to meet company standards and following all protocols for the used of chemicals.

• Furnished guests with clean linens and supplied rooms with toiletries as needed or requested for our stay-over guests.
• Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
• Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Managed daily banking activities such as deposits and withdrawals.
• Conducted customer service activities in order to facilitate money transfer transactions.
• Processed incoming and outgoing payments accurately and efficiently.
• Researched and resolved customer inquiries regarding money transfers.

Monthly reports were sent out to sponsors to get the money and approval for all the monthly activities the Youth Group participated. Power Points were created for the Youth Group weekly meetings as for parents meetings as well. Led the Youth Group to activities to help the community and be great leaders.

• Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
• Kept youth safe and secure at facility and in public.
• Provided feedback on individual actions, behaviors and verbal responses.
• Acted as liaison between clients and community agencies to arrange assistance in housing, education and child care for clients.
• Acted as role model for clients by exhibiting positive behaviors.

I was in charge of opening and closing the office daily. Assisted with the translation of assessments and communication with our Spanish speaking clients. Kept reception area clean and organized to offer positive first impression to every visitor.

• Answered and directed incoming calls using multi-line telephone system.
• Greeted visitors, assessed needs and directed to appropriate personnel.
• Scheduled and confirmed appointments.
• Delivered administrative support to team members, including making copies, sending faxes, organizing/filing documents and rearranging schedules.