Reyna Martinez
Lancaster
Summary
Experienced Escrow Assistant and teacher with fluency in Spanish and English seeking a new opportunity. Possess strong communication skills, attention to detail, ensuring seamless transactions and positive client interactions. Proven ability to prioritize and multitask in a fast-paced environment. Committed to exceptional service and exceeding customer expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Preschool Teacher
La Petite Academy
01.2023 - Current
- Designed detailed weekly lesson plans for educational use.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being
- Provided individual attention to each student as needed during class time.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Encouraged critical thinking skills through problem solving activities
- Administered assessments throughout the year to gauge student understanding of content material.
- Managed incoming calls efficiently in the afternoons.
- Participated in workshops, trainings and conferences to improve educational skills
- Established indoor and outdoor safe play environments for toddler-age children
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
Escrow Assistant
Fidelity National Title
01.2020 - 01.2023
- Handled incoming calls and addressed any questions or concerns of clients
- Performed notarial duties with precision and compliance.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Managed administrative responsibilities to support escrow officer
- Facilitated transactions for transferring funds
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Reviewed title reports to ensure accuracy of information before closing
- Drafted settlement statements for review by both parties prior to closing.
Escrow Assistant
EscrowOne
01.2019 - 01.2020
- Handled incoming calls and addressed any questions or concerns of clients
- Performed notarial duties with precision and compliance.
- Managed administrative responsibilities to support escrow officer
- Facilitated transactions for transferring funds
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Reviewed title reports to ensure accuracy of information before closing
- Drafted settlement statements for review by both parties prior to closing.
- Handled financial aspects at the close of escrow
Escrow Assistant
Pacific Trust Escrow
01.2014 - 01.2018
- Handled incoming calls and addressed any questions or concerns of clients
- Performed notarial duties with precision and compliance.
- Managed administrative responsibilities to support escrow officer
- Facilitated transactions for transferring funds
- Compiled data related to clients and finances.
- Addressed customer inquiries with prompt resolution.
- Reviewed title reports to ensure accuracy of information before closing
- Drafted settlement statements for review by both parties prior to closing.
- Handled financial aspects at the close of escrow
Medical Assistant
FAVORS Medical Group
01.2013 - 01.2014
- Provided exceptional patient care.
- Compiled detailed records of patient issues.
- Collected samples from patients for laboratory testing purposes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Filed insurance claims forms in accordance with applicable regulations
- Measured vital signs and took medical histories to prepare patients for examination
- Applied fresh dressings to exposed injuries
- Performed post-surgical tasks, including removing sutures and staples
Education
Bachelor's Degree - Sociology
Grand Canyon University
10-2024
Associates Degree - Liberal Arts
Antelope Valley College
01.2021
Skills
- Effective organization and time management
- Effective interpersonal engagement
- Independent and collaborative worker
- Detail-oriented multitasker
- Experience with data processing and financial forms
- Proficient in typing 50 words per minute
- Effective classroom management
- Customer flow analysis
- Microsoft Word
- Data entry
- Call center operations
Certification
CPR certified
Languages
Spanish
Professional Working
Timeline
Preschool Teacher
La Petite Academy
01.2023 - Current
Escrow Assistant
Fidelity National Title
01.2020 - 01.2023
Escrow Assistant
EscrowOne
01.2019 - 01.2020
Escrow Assistant
Pacific Trust Escrow
01.2014 - 01.2018
Medical Assistant
FAVORS Medical Group
01.2013 - 01.2014
Associates Degree - Liberal Arts
Antelope Valley College
Bachelor's Degree - Sociology
Grand Canyon University
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