REYNA MARY JANE PINEDO
Stockton,US
Summary
Knowledgeable in a variety of design and testing methodologies. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Extensive inventory management and shipment processing experience. With extensive customer service and sales experience, this Sales Associate is highly motivated. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
6
6
years of professional experience
Work History
Garden Center Associate
Lowe's Home Improvement
Stockton, CA
12.2021 - 06.2022
- Greeted customers with a smile, and offered prompt and dedicated assistance.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
- Assisted customers in choosing and customizing available items to meet their specific needs.
- Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
- Provding successful cash register, which included scanning items, processing payments, and issuing receipts.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
Garden Center Manager
Lowe's Home Improvement
Antioch, CA
07.2019 - 03.2020
- I was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
- Taught employees how to deal with difficult customers and difficult situations.
- Created a task schedule for CSAs based on their individual strengths, knowledge, and area of expertise.
- I taught my team members how to use effective strategies to meet operational and sales goals.
- I was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
- Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand.
- Improved merchandising and promotional strategies to increase customer engagement and sales.
- Effectively assigned tasks to keep operations running smoothly, and employees focused during high-traffic times.
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
Head Cashier Supervisor
Lowe's Home Improvement
Antioch, CA
09.2017 - 07.2019
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
- Standard operating procedures were created by me.
- Trained as lead and provided backup coverage to ensure that customers received the best possible service.
- Used KRONOS to create and submit end-of-shift reports.
- Setting effective work schedules and breaks, as well as effectively delegating assignments, allowed me to meet coverage demands.
- Checked all receipts, checks, and cash to ensure that the daily cashier batches were accurate.
- Was in charge of a group of 6 plus cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics.
Shift Lead
Sally Beauty
Stockton, CA
09.2016 - 09.2017
- Ensured that employees were productive and on task in order to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Held meetings with employees to assess performance and devise improvement strategies
Education
High School -
Edison High School
Stockton, CA01.2014
Skills
- Team Leadership
- Team building
- Problem resolution
- Team management
- Data entry
- Risk management processes and analysis
- Public speaking
- Pricing tool development
- Customer service
- Self-motivated
- Strong verbal communication
- Organization
Timeline
Garden Center Associate
Lowe's Home Improvement
12.2021 - 06.2022
Garden Center Manager
Lowe's Home Improvement
07.2019 - 03.2020
Head Cashier Supervisor
Lowe's Home Improvement
09.2017 - 07.2019
Shift Lead
Sally Beauty
09.2016 - 09.2017
High School -
Edison High School