REYNA MONTOYA MATEO
Douglasville,Ga
Summary
Dedicated and adaptable professional with over 5 years of combined experience in healthcare administration, patient care, and retail operations. Skilled in customer service, scheduling, and team collaboration, with a proven ability to manage multiple priorities in fast-paced environments. Known for delivering compassionate care, streamlining workflow efficiency, and creating positive client experiences. Eager to contribute strong organizational and interpersonal skills to a healthcare or customer service team.
Overview
10
10
years of professional experience
Work History
Freight Team Associate
Home Depot
01.2024 - Current
- Oversaw daily freight operations, ensuring timely and accurate stock replenishment on sales floor.
- Managed inventory levels, ensuring timely restocking of merchandise to meet customer demand.
- Developed relationships with customers, resulting in repeat business and increased customer loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Streamlined inventory management processes to enhance efficiency in product handling.
- Collaborated with team members to meet department goals and maintain store safety standards.
- Solved customer challenges by offering relevant products and services.
Orthodontic Assistant
Wright Orthodontics
09.2017 - 08.2020
- Assisted in patient care by preparing instruments and equipment for orthodontic procedures.
- Efficiently organized patient records and managed appointment schedules, contributing to streamlined workflow and exceptional patient experiences.
- Demonstrated excellent communication skills by educating patients about orthodontic procedures, oral hygiene techniques, and care of appliances.
- Effectively answered patient queries and addressed concerns, fostering a trusting and comfortable atmosphere.
- Proficiently operated dental radiography equipment to capture accurate intraoral and extraoral images for treatment planning.
- Assisted orthodontists in the placement, adjustment, and removal of various orthodontic appliances, including braces, retainers, and expanders.
- Skillfully performed adjustments and replacements as directed by orthodontists, contributing to the progress of patients' treatment plans.
- Implemented stringent infection control protocols by meticulously sterilizing instruments, maintaining a clean environment, and adhering to OSHA and CDC guidelines.
- Proactively monitored and ensured the availability of necessary supplies, promoting a safe and hygienic clinical setting.
- Supported colleagues by assisting with tasks such as patient intake, scheduling, and record-keeping.
- Contributed to a positive work atmosphere through effective communication and willingness to assist.
- Proficiently managed digital patient records using orthodontic practice management software.
- Maintained accurate and up-to-date patient charts, treatment progress notes, and imaging records, facilitating comprehensive and well-organized patient care.
- Demonstrated quick thinking and composure in handling emergency situations, such as orthodontic appliance breakages or patient discomfort.
Team Lead Food Service
Kennesaw State University
11.2015 - 03.2017
- Managed daily operations, including food preparation, cooking, presentation, and customer service, ensuring adherence to company standards and policies.
- Led team in implementing strategic initiatives to enhance student engagement and academic performance.
- Collaborated with kitchen staff to maintain an organized and clean workspace, adhering to food safety and sanitation regulations.
- Implemented process improvements, such as streamlined ordering procedures and enhanced food presentation techniques, resulting in increased customer satisfaction.
- Monitored inventory levels and collaborated with procurement to ensure adequate supplies while minimizing waste, effectively controlling costs.
- Resolved customer inquiries and complaints promptly, ensuring a high level of customer satisfaction and repeat business.
- Trained new team members on company policies, food safety protocols, and service standards, accelerating their integration into the team.
Education
High School Diploma -
Campbell High School
SmyrnaSkills
- Attention to detail
- Verbal and written communication
- Consistency
- Interpersonal skills
- Record keeping
- Hardworking
- Teamwork
- Time management
- Team Leadership
- Customer Service
- Operations Management
- Staff Training
- Active listening
- Problem solving
- Communication skills
- Appointment scheduling
- Patient education
LANGUAGES
English
Spanish
Timeline
Freight Team Associate
Home Depot
01.2024 - Current
Orthodontic Assistant
Wright Orthodontics
09.2017 - 08.2020
Team Lead Food Service
Kennesaw State University
11.2015 - 03.2017
High School Diploma -
Campbell High School