Reyna Olague
Phoenix,AZ
Summary
A supportive, motivated, and patient-oriented individual with nine years of clinical experience. Dedicated, efficient, and detail-oriented team player with excellent interpersonal abilities, compassion, and dedication toward collaboratively satisfying patients' needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nuclear Medicine Technologist Student
Various Sites
03.2023 - Current
- Improved patient satisfaction with thorough explanations of nuclear medicine procedures and addressing concerns.
- Conducted diagnostic imaging procedures including SPECT and PET/CT, ensuring precise positioning and optimal imaging quality.
- Administered radiopharmaceuticals and monitored patients during imaging procedure, emphasizing patient comfort and radiation safety.
- Performed all daily quality control on cameras, radioactive pharmaceutical dosing equipment and radioactive materials.
- Processed, labeled, and organized diagnostic images using Xeleris for interpretation.
- Operated the following cameras: Biograph Horizon PET/CT, GE Infinia Hawkeye, GE Discovery NM 530c, and GE Millennium MG.
- Completed clinical hours at Banner Estrella Medical Center, City of Hope, HonorHealth heart group AH, and SimonMed.
Lead Medical Assistant
Integrated Medical Services
08.2021 - 08.2022
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
FRont desk agent
Gateway Community college swsc
08.2018 - 07.2019
- Managed a multi-line phone system and pleasantly greeted all guest
- Served as first point of contact for potential students interested in allied health programs
- Deal with all inquiries, both in person and via telephone, in a polite and professional manner
- Schedule appointments for guest
- Maintained up-to-date knowledge of allied health programs offered and school policies, as well as multiple departments in facility
- General office duties such as photocopying, data entry, filing, and faxing
- Trained new employees to carryout supportive administrative duties
- Maintained confidentiality of sensitive information (FERPA)
- Improved office filing systems
- Customer Relationship Management (CRM) trained
- Maintained and updated student information in CRM
- As well as assigned leads to corresponding staff.
Education
Associate of Nuclear Medicine -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ07.2024
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2019
Medical Assistant Program -
EMCC Southwest Skill Center
Avondale, AZ05.2015
Skills
- Bilingual (fluent in English and Spanish)
- Strong verbal and written communication
- Collaborative Problem-solver
- Clinical leadership
- Staff oversight
- Radiopharmaceutical administration
- Phlebotomy
- Patient care coordination
- Medical Records Management
Certification
- BLS CPR Certified,
Americal Heart Association, February 2023 - February 2025 - Level I Fingerprint Clearance
March 2021 - March 2027
Volunteer Work
- Feed My Starving Children - Non-profit Organization
Meal packing events, June 2019 - Current
Timeline
Nuclear Medicine Technologist Student
Various Sites
03.2023 - Current
Lead Medical Assistant
Integrated Medical Services
08.2021 - 08.2022
FRont desk agent
Gateway Community college swsc
08.2018 - 07.2019
Associate of Nuclear Medicine -
Maricopa Community Colleges - Gateway Community College
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College
Medical Assistant Program -
EMCC Southwest Skill Center
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