Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
About me
References
Timeline
Generic

Reyna Ortiz

Winter Haven,FL

Summary

Diligent College Student focused on getting more experience and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Beef 'O' Brady's
Lake Wales, Florida
05.2023 - 01.2024
  • Greeted guests and provided menus.
  • Set up tables in between patrons to reduce wait times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Addressed complaints to kitchen staff and served replacement items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks, itemizing total meal costs and taxes.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.

Host/Server

Ruby Tuesday
Winter Haven, FL
06.2022 - 03.2023
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Directed patrons to lounges and waiting areas.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Provided customers with accurate wait times and monitored waiting list.
  • Enforced all alcohol laws strictly while serving alcoholic beverages.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Provided excellent customer service by anticipating customer needs.
  • Took reservations over phone and in person.

Cashier/Sales Associate

Tractor Supply
Lake Wales, Florida
02.2022 - 09.2022
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Collected payments and provided accurate change.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Built and maintained productive relationships with employees.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Helped with purchases and signed customers up for rewards program.

Education

Associate of Arts - Criminology

Polk State College
Winter Haven, FL
05-2024

High School Diploma -

Lake Region High School
Eagle Lake, FL
05-2021

Skills

  • Strong Work Ethic
  • Positive and Professional
  • Suggestive Selling
  • Exceptional Customer Service
  • Sales Expertise

Affiliations

  • Gym
  • Reading
  • Baking
  • Giving back to the community

Certification

  • Serv Safe certified

Languages

English
Professional
Spanish
Limited

About me

I am a 20 year old college student looking for great work. I am a very quick learner and adapt well to my environment. I was raised on extremely well work ethic and look to add it to your company.

References

References available upon request.

Timeline

Server

Beef 'O' Brady's
05.2023 - 01.2024

Host/Server

Ruby Tuesday
06.2022 - 03.2023

Cashier/Sales Associate

Tractor Supply
02.2022 - 09.2022

Associate of Arts - Criminology

Polk State College

High School Diploma -

Lake Region High School

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Reyna Ortiz