Reyna Pacheco
Elmont,NY
Summary
Friendly guest service professional offering 10 years of experience in hospitality. Strong hospitality knowledge and strive towards guest loyalty. Fluent in both Spanish and English. Expert in combining great guest service with cultural awareness to make patients and their families feel supported at the hospital. Maintained clean and organized environments, addressing diverse needs, and facilitating smooth patient transitions during discharge. Having strong interpersonal skills, I contribute to the overall well-being of hospital guests through effective communication, attention to detail, and a genuine commitment to providing a positive and comforting experience.
Overview
10
10
years of professional experience
Work History
Hospitality Services
NYU Langone Hospital
08.2013 - Current
- Increased customer service ratings significantly through personable service.
- Greeted guests upon arrival and offered assistance.
- Ensured patient rooms and common areas are clean, organized, and always stocked with necessary supplies.
- Provide information about visiting hours, policies, and assist with visitor inquiries.
- Assisted patients during their discharge, ensuring they have the necessary information, medications, and follow-up appointments.
Education
High School Diploma -
Ministerio De Educación De El Salvador
El SalvadorSkills
- Food safety knowledge
- Guest Services
- Guest Inquiry Resolution
- Guest Communication
- Food Service Operations
- Customer Service
- Excellent Communication
- Time Management
- Problem Solving
- Disability Support
- Fluent in Spanish and English
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hospitality Services
NYU Langone Hospital
08.2013 - Current
High School Diploma -
Ministerio De Educación De El Salvador