Reyna Rodriguez
QUANTICO,VA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Care Supervisor
MCCS Child Development Center
Camp Pendleton South, CA
01.2022 - 07.2022
- Developed individualized plans for each child according to their abilities, interests and needs.
- Monitored daily attendance records to ensure accurate documentation of student absences or tardiness.
- Encouraged children's social interaction through cooperative games or outdoor activities.
- Addressed complaints from parents promptly and professionally while ensuring their concerns were heard.
- Ensured the health and safety of all children in the facility by adhering to established standards and regulations.
- Maintained up-to-date knowledge of relevant legal requirements related to child care operations.
Call Center Representative
Caduceus Medical Group
YORBA LINDA, CA
03.2021 - 11.2021
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, transactions, comments and complaints.
- Maintained accurate records of customer interactions for future reference.
FRONT DESK MANAGMENT
St. Jude Medical Center
FULLERTON, CA
07.2017 - 03.2021
- Assisted with training new staff members on front desk procedures and policies.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Implemented security protocols such as access control systems for entryways into the hotel lobby.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Greeted guests upon arrival and checked them in to their rooms.
Education
High School Diploma -
Troy Highschool
Fullerton, CA05-2020
Skills
- Clerical Support
- Remote Office Availability
- Customer Relations
- Data Management
- Customer Service
- Flexible and Adaptable
- Computer Skills
- First Aid/CPR
- Recordkeeping
- Problem Resolution
- Leadership
Certification
- BLS Certified
Affiliations
- SCHEDULER
- REFFERAL MANAGEMENT
- CALL CENTER
- CHILD DAY CENTER
Languages
Spanish
Limited
References
References available upon request.
Timeline
Child Care Supervisor
MCCS Child Development Center
01.2022 - 07.2022
Call Center Representative
Caduceus Medical Group
03.2021 - 11.2021
FRONT DESK MANAGMENT
St. Jude Medical Center
07.2017 - 03.2021
High School Diploma -
Troy Highschool
- BLS Certified
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