Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reyna Ruiz

Fort Wayne,IN

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

DRB Delivery Fedex
New Haven, IN
03.2020 - 07.2024
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Monitored staff performance and addressed issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Assisted warehouse personnel in packing orders when necessary.
  • Received daily delivery instructions and route assignments from dispatch.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Checked tires for proper inflation before leaving on each route.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Transported and safely delivered items to prevent damage or loss.

Warehouse Worker

FedEx
New Haven, IN
06.2018 - 03.2020
  • Communicated effectively with supervisors regarding any issues or concerns.
  • Sorted products into categories according to size, type, and color when necessary.
  • Provided assistance with other warehouse duties as needed.
  • Operated scanning devices to track merchandise throughout the facility.
  • Assisted customers with loading their vehicles at the loading dock area.
  • Utilized material handling equipment including hand trucks and pallet jacks.
  • Reported any product issues to supervisors immediately.
  • Collaborated with team members to ensure timely completion of tasks.
  • Identified potential hazards while working around machinery and equipment.
  • Unloaded incoming shipments and placed items onto designated pallets or shelves.
  • Inspected products for damages, shortages, and discrepancies.
  • Unloaded parcels from truck with care to avoid damage.
  • Loaded and unloaded packages from loading dock to trucks.
  • Handled packages safely while unloading and transporting.
  • Implemented feedback from supervisors to improve unloading techniques and reduce breakage.
  • Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
  • Assisted sorters by loading trucks with assigned packages for routes.
  • Adapted quickly to varying types of merchandise and unloading challenges.

Counter Helper

Panda Express
Fort Wayne, IndianA
09.2016 - 06.2018
  • Provided accurate change to customers in a timely manner.
  • Kept up-to-date on new products available in store by reading product information sheets regularly.
  • Followed proper safety procedures when handling hot foods or sharp objects.
  • Verified that prepared food met quality standards prior to serving it to customers.
  • Worked collaboratively with other members of staff to ensure efficient workflow during busy periods.
  • Maintained cleanliness of work area throughout shift.
  • Operated cash register to process customer orders accurately and efficiently.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties such as restocking supplies at end of shift.
  • Processed refunds when necessary following established procedures.

Education

High School Diploma -

North Side High School
Fort Wayne, IN
08-2016

Skills

  • Package scanning
  • Cargo Handling
  • DOT Compliance
  • Vehicle Maintenance
  • Quality Assurance
  • Loading and unloading
  • Safe Driver Training
  • Vehicle Cleaning and Maintenance
  • Heavy Lifting
  • Time Management
  • Clean MVR
  • Lifts up to 150 pounds
  • Teamwork and Collaboration
  • Pre-Trip and Post-Trip Inspections
  • Client Relationship Management
  • Preventive Maintenance

Certification

  • CPR
  • Basic EMT

Timeline

Manager

DRB Delivery Fedex
03.2020 - 07.2024

Warehouse Worker

FedEx
06.2018 - 03.2020

Counter Helper

Panda Express
09.2016 - 06.2018

High School Diploma -

North Side High School

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Reyna Ruiz