Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reyna Silva

Flowery Branch,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Zaxbys
06.2015 - 02.2019
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Utilized various software applications to process customer orders.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

High School Diploma -

Johnson High School
Gainesville, GA
05.2019

Skills

  • Product Merchandising
  • Guest Services
  • Customer Service
  • Customer Complaint Resolution
  • Customer Relationship Management (CRM)
  • Account Management
  • POS System Operation
  • Customer Satisfaction
  • Customer Inquiries
  • Empathy and understanding
  • Excellent communication
  • Up-selling techniques
  • Adaptability and flexibility
  • Conflict resolution
  • Reliability and punctuality
  • Organizational skills
  • Active listening
  • Computer literacy
  • Customer focus
  • Cross-selling abilities
  • Sales techniques
  • Telephone etiquette
  • Problem-solving abilities
  • Attention to detail
  • Positive attitude
  • Interpersonal skills
  • Data entry proficiency
  • Professional demeanor
  • Patience and composure
  • Customer Relations
  • Teamwork and collaboration
  • Time management
  • Customer Assistance
  • POS Systems
  • Social Perception
  • Credits and Refunds
  • Microsoft Office
  • Basic Mathematics
  • Issue Resolution
  • Refunds and Exchanges
  • Point of Sale Software
  • Security Monitoring
  • Relationship Building
  • Call Response and Transfer
  • Cleaning and Sanitizing
  • Reliable and Responsible
  • Return and Exchange Processing
  • Policies and Procedures
  • Accounting Software
  • Adaptable and Flexible
  • Customer Transactions
  • Creative Thinking
  • Honest and Dependable
  • Cooperative Attitude
  • Service Minded

Timeline

Customer Service Cashier

Zaxbys
06.2015 - 02.2019

High School Diploma -

Johnson High School
Reyna Silva