Reyna Soltero
Fort Worth
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive teamwork experiences and fostering long-term professional relationships. Offering strong interpersonal skills and readiness to learn and develop in a fast-paced environment. Brings ability to quickly grasp new technologies and learn new skills. Brings the ability to quickly grasp new concepts and apply customer service techniques effectively.
Overview
15
15
years of professional experience
Work History
Tutor, International Students Learning English
09.2018 - 05.2021
- Facilitated one-on-one tutoring sessions to enhance subject comprehension and retention.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Provided homework assistance using specific curriculum and materials.
- Developed tailored lesson plans to meet diverse student learning needs.
- Assisted students in developing effective study strategies and organizational skills.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Catering Server
Pioneer College Caterers at Tabor College
03.2019 - 03.2021
- Set up and arranged dining areas for events, ensuring adherence to client specifications.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Cleaned and maintained service areas, adhering to health and safety regulations.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported event coordinators in executing seamless dining experiences through effective communication.
- Served food and beverages promptly, maintaining high standards of customer service.
- Collaborated with kitchen staff to ensure timely delivery of menu items during events.
- Adapted quickly to changing priorities during high-volume events, enhancing team efficiency.
- Provided friendly, courteous service to create memorable moments for guests.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
Victory Over Violence Walk and Run Participant
The Women's Center of Tarrant County
04.2022 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Youth Soccer Camp Coach
Tabor College Women's Soccer
03.2019 - 03.2020
- Developed engaging drills to enhance player skills and teamwork.
- Coordinated daily camp activities ensuring safety and enjoyment for all participants.
- Provided individualized coaching to improve player performance and confidence.
- Assisted in organizing team-building exercises promoting communication and collaboration.
- Collaborated with fellow coaches to refine training programs based on best practices.
- Led warm-up sessions promoting injury prevention and physical readiness for activities.
- Ensured camper safety during training sessions by enforcing proper equipment usage and adherence to established guidelines.
- Managed equipment inventory, ensuring adequate supplies were available for all camp activities.
- Established a positive camp environment by fostering teamwork, sportsmanship, and respect among players.
- Monitored participant progress, offering constructive feedback to foster improvement.
- Implemented health and safety protocols to maintain a secure environment for campers.
- Implemented creative team bonding activities that fostered camaraderie among participants.
- Upheld high standards of professionalism and ethical conduct, reflecting positively on the camp''s reputation and values.
- Promoted physical fitness by implementing conditioning routines tailored to each camper''s needs.
- Cultivated strong relationships with local schools and clubs to increase camp enrollment rates.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Maintained player safety through careful practice and game supervision.
- Developed and led age- and ability-appropriate soccer training drills.
Assisting Elderly Community Members
08.2018 - 05.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holidays.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Church Cleaning/Special Events Volunteer
Hillsboro Mennonite Brethren Church
10.2018 - 12.2020
- Assisted in planning and executing special events to enhance community engagement.
- Coordinated logistics, including venue setup and equipment management for successful event operations.
- Assisted with event teardown and cleanup, ensuring venues were left in pristine condition after each function.
- Promoted a welcoming environment at special events by greeting guests warmly, making introductions, and facilitating connections among attendees.
- Increased event attendance through targeted marketing efforts, including social media promotion and word-of-mouth outreach.
- Enhanced event ambiance by creating visually appealing décor and engaging displays.
- Improved communication among volunteers, resulting in better collaboration and overall team efficiency during events.
- Recognized for outstanding volunteer service at multiple special events, receiving positive feedback from both organizers and attendees.
- Ran concession stand by preparing food and serving drinks for patrons.
- Restocked concession stands with popcorn, candy and other products.
Volunteer for Marion Reservoir Cleanup
Tabor College
08.2018 - 08.2018
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Concession Stand Volunteer for Sports Events
Brewer High School
01.2016 - 04.2018
- Assisted in daily operations of concession stand, ensuring efficient service delivery.
- Managed inventory levels, restocking supplies to maintain product availability.
- Operated point-of-sale system accurately for cash transactions and sales reporting.
- Collaborated with team members to improve workflow during high-volume events.
- Maintained cleanliness and organization of concession area, adhering to safety standards.
- Performed routine maintenance tasks on equipment as needed, ensuring optimal performance during operation hours.
- Balanced registers at the end of each shift, verifying funds against reported sales figures.
- Developed familiarity with menu items, enhancing customer recommendations and satisfaction.
- Supported training of new volunteers, fostering teamwork and effective service practices.
- Increased sales through suggestive selling and upselling of menu items.
- Trained new volunteers on operational procedures, including proper use of equipment, cash handling practices, and customer service techniques.
- Collaborated with team members to ensure smooth operations and timely food preparation.
- Contributed to a positive working environment by fostering teamwork and maintaining open communication with colleagues.
- Maintained a clean and organized work area, ensuring optimal functionality during peak times.
- Supported fundraising efforts by promoting special offers or events tied to the concession stand''s proceeds.
- Enhanced customer experience by providing friendly and efficient service at the concession stand.
- Set up and dismantled concession stands at various events, ensuring all equipment was in proper working order.
- Ensured adherence to food safety regulations by properly storing, handling, and preparing food items.
- Addressed customer inquiries and concerns promptly, resolving issues in a professional manner.
- Facilitated prompt service during high-volume periods by quickly processing orders and efficiently managing queues.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
Volunteer, Turkey Trot
Fort Worth YMCA Turkey Trot
11.2010 - 11.2010
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
House and Pet Sitter/Animal Foster
01.2018 - Current
- Provided attentive care for pets, ensuring their safety and well-being during visits.
- Maintained clean and organized pet areas, promoting hygiene and comfort for animals.
- Administered medications and followed specific dietary requirements as instructed by pet owners.
- Established trust with pets through consistent interaction and positive reinforcement techniques.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Education
University Studies - Bachelor of Science
The University of Texas At Arlington
Arlington, Texas, TX12-2025
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
- Patience and empathy
- Problem-solving skills
- Collaboration and teamwork
- Verbal and written communication
- Community involvement
- Flexibility
- Initiative-taking
- Trustworthiness
- Phone and email communication
- Clean background check
- Valid Driver's license
- Decision-making
Timeline
Victory Over Violence Walk and Run Participant
The Women's Center of Tarrant County
04.2022 - 04.2022
Catering Server
Pioneer College Caterers at Tabor College
03.2019 - 03.2021
Youth Soccer Camp Coach
Tabor College Women's Soccer
03.2019 - 03.2020
Church Cleaning/Special Events Volunteer
Hillsboro Mennonite Brethren Church
10.2018 - 12.2020
Tutor, International Students Learning English
09.2018 - 05.2021
Assisting Elderly Community Members
08.2018 - 05.2021
Volunteer for Marion Reservoir Cleanup
Tabor College
08.2018 - 08.2018
House and Pet Sitter/Animal Foster
01.2018 - Current
Concession Stand Volunteer for Sports Events
Brewer High School
01.2016 - 04.2018
Volunteer, Turkey Trot
Fort Worth YMCA Turkey Trot
11.2010 - 11.2010
University Studies - Bachelor of Science
The University of Texas At Arlington