Reyna Tellez
Gilroy,CA
Summary
Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 18 years of administrative and customer service experience.
Overview
19
19
years of professional experience
Work History
OR Scheduler
Kaiser Permanente
01.2007 - Current
- Organize and manage all aspects of the surgery schedule for 14 Orthopedic doctors.
- Coordinates and schedules surgeries, preoperative and follow up appointments.
- Interacts with patients, physicians and OR staff within the clinic, hospital and outside facilities
- Check daily schedules to ensure full OR rooms and equipment is available.
- Utilize protocols to determine and communicate proper patient preparations, coordinate lab test, inform of cost and conduct screening questionnaires.
- Ensure completion of approvals and authorizations for workers compensation
- Pend orders for required test for pre-op
- Computer skills such as Microsoft Office, Outlook and EPIC
- Effective at adjusting to change, prioritizing duties, handling high stress environment and communicating with physicians, employees, patients and patients family members
Receptionist/Cashier
Kaiser Permanente
01.2005 - 01.2007
- Responsible for accurate patient check in, check out and revenue collection
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed patients and helped determine their needs, assist patients with questions and concerns
- Working knowledge of Health Plan coverages, including traditional HMO, PPO HSA
- Initiate and complete required forms for all appointments
- Scheduling patient follow up appointments as well as book referrals to other departments
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree - Medical Assisting
Boston Reed
San JoseAssociate of Applied Science - Business Administration
Heald College
Milpitas, CA06.2002
Skills
- Medical Terminology
- Order Processing
- Documentation Expertise
- Schedule Coordination
- Data Entry
- Patient Registration
- Operational Efficiency
- Effective Multitasking
- Data Communications
- Business Correspondence
- Patient Scheduling
Timeline
OR Scheduler
Kaiser Permanente
01.2007 - Current
Receptionist/Cashier
Kaiser Permanente
01.2005 - 01.2007
No Degree - Medical Assisting
Boston Reed
Associate of Applied Science - Business Administration
Heald College