Reyna Tepes
Harrisonburg,VA
Summary
Seasoned professional with a strong background in logistics and client support. Trained new staff in best practices while enhancing operational efficiency through process improvements. Committed to fostering collaborative environments and effectively addressing client needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
The ARC of Harrisonburg & Rockingham County
Harrisonburg, Virginia
11.2024 - Current
- Trained new staff on best practices for client support and safety protocols.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Facilitated social interactions between participants and their peers in the community.
Operations Coordinator
Habitat for Humanity Central Valley ReStore
Harrisonburg, VA
07.2024 - 11.2024
- Managed floor and truck team.
- Responsible for coordinating with truck leasing company for general maintenance of company vehicle.
- Volunteer coordinator for ReStore.
- Responsible for payroll, drawer deposits and store safe.
- Coordinated daily operations activities and assigned tasks to staff members.
- Scheduled donation pick ups, drop offs and store deliveries.
- Responsible for implementing inventory system.
- Implemented safety protocols to maintain a safe working environment.
- Evaluated and improved existing operational systems and procedures leading to increased wages for hourly employees.
Driver/Donation Attendant/Front end
Habitat for Humanity Central Valley ReStore
Harrisonburg, VA
01.2023 - 07.2024
- Operated 16 ft box truck to pick up donations and drop off deliveries for customers
- Cover front end register when required to maintain functionality of the store
- Process, price and place donated items on sales floor
- Customer service both in person and over the phone
Utility Locator
Utiliquest
Richmond, VA
08.2022 - 01.2023
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents
Production Supervisor
CSC Sugar
Harrisonburg, VA
10.2018 - 06.2022
- Resolved issues quickly to maintain productivity goals
- Evaluated team member performance regularly to identify and resolve productivity concerns
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays
- Boosted production throughput and quality by revamping procedures and monitoring strategies
- Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels
- Achieved on-time shipments goal by empowering employees to continued success
Inventory Associate
Walmart Neighborhood Market
Harrisonburg, VA
03.2017 - 10.2018
- Maintained inventory count, tracked usage and documented variances
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Completed physical inventory counts each month
- Managed inventory storage in clean and organized fashion
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment
- Recorded information, shortages and discrepancies to keep records current and accurate
Laborer
Harper's Statuary & Water Gardens
Harrisonburg, VA
09.2016 - 03.2017
- Mixed and poured concrete into statue molds
- Applied paint to statues using airbrushes
- Worked alongside team to accomplish work goals according to schedule
- Loaded, unloaded and moved material to and from storage and production areas
- Performed general housekeeping and cleaning tasks
- Utilized construction tools and machinery to effectively complete job site projects
Direct Support Professional
DMAS/Public Partnership
Culpeper/Fredericksburg, VA
09.2013 - 06.2016
- Provided direct assistance and support to client in daily living activities, including personal care, meal preparation, and medication management
- Maintain open and effective communication with client, family, and healthcare professionals to ensure cohesive care delivery
- Accurately document client progress, incidents, and any changes in condition in accordance with organizational policies and regulatory requirements
- Responded to emergencies and crisis situations, utilizing de-escalation techniques and safety protocols to ensure client well-being
- Planned and engaged client in recreational and educational activities to enhance their quality of life and promote community integration
- Assisted client with transportation to appointments, community events, and activities, ensuring safe and reliable transit
CNC Machinist
Euro-Composites Corporation
Elkwood, VA
02.2011 - 09.2013
- Manually set up machinery, lathes and grinders
- Properly loaded and unloaded materials in and out of machines
- Maintained tight tolerances with design specifications
- Trained and coached new team members on proper machine set-up procedures
- Studied changing production and daily work orders to adjust offsets correctly
- Increased production efficiency by closely studying blueprints for accurate machine programming
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
- Used CNC and manual equipment to perform both initial and final machining
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Assembled and set various boring, slotting and turning heads
Education
Coursework - Biotechnology
James Madison University
01-2015
Associate of Science -
GCCV
01-2009
Advanced Studies Diploma -
Culpeper County High School
01-2006
Skills
- Effective Communication Skills
- Computer Skills
- Caring
- Client Support
- Analytical Problem Solving
- Diligent Worker
- Professional Respectfulness
- Trustworthy Team Player
- Disciplined
- Process implementation
- Payroll administration
- Conflict mediation
- Risk management
- Logistics coordination
- Disability awareness
- First aid and safety
- Special needs care
- Care plan management
Certification
Emergency Medical Technician - Basic Life Support, 2006
References
References available upon request.
Personal Information
Date of Birth: 08/14/89
Accomplishments
DSP of the Year 2025
Timeline
Direct Support Professional
The ARC of Harrisonburg & Rockingham County
11.2024 - Current
Operations Coordinator
Habitat for Humanity Central Valley ReStore
07.2024 - 11.2024
Driver/Donation Attendant/Front end
Habitat for Humanity Central Valley ReStore
01.2023 - 07.2024
Utility Locator
Utiliquest
08.2022 - 01.2023
Production Supervisor
CSC Sugar
10.2018 - 06.2022
Inventory Associate
Walmart Neighborhood Market
03.2017 - 10.2018
Laborer
Harper's Statuary & Water Gardens
09.2016 - 03.2017
Direct Support Professional
DMAS/Public Partnership
09.2013 - 06.2016
CNC Machinist
Euro-Composites Corporation
02.2011 - 09.2013
Coursework - Biotechnology
James Madison University
Associate of Science -
GCCV
Advanced Studies Diploma -
Culpeper County High School