Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Reyna Torres

Bensalem,PA

Summary

Professional training expert with extensive experience in delivering impactful training programs. Proven ability to enhance product understanding and drive team performance. Known for strong collaboration skills and achieving consistent results in dynamic environments.

Overview

5
5
years of professional experience

Work History

Product Trainer

TherapyNotes
03.2024 - Current
  • Solicited feedback from training participants regularly, using the input to continually refine and improve course content and delivery methods.
  • Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
  • Improved product adoption rates by designing and delivering comprehensive training programs for customers and employees.
  • Increased customer support productiveness by creating detailed saved responses for the success team to use for inquiries.
  • Established and maintained quality control standards.

Customer Success Representative

TherapyNotes
01.2023 - 03.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Boosted customer retention through diligent follow-up and relationship-building efforts.
  • Developed comprehensive product knowledge, enabling the provision of expert advice to customers.
  • Delivered prompt service to prioritize customer needs in not only the support queue but multiple specialty queues.
  • Trained other colleagues in specialty queue.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Administrative Assistant

High Quality Cleaning
04.2020 - 2023
  • Answered office phone, emails to schedule appointments and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with office manager to attain operational goals.
  • Reviewed and updated account information in company computer system.
  • Responded to daily inquiries and requests within a mandated timeframe.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Science - Health Sciences

Bucks County Community College
Newtown, PA

High School Diploma - undefined

Bensalem High School
Bensalem, PA
07.2017

Skills

  • Leadership
  • Positive Attitude and Energetic
  • Product demonstration
  • Creative problem solving
  • Planning and coordination
  • Public speaking
  • Customer Complaint Resolution
  • Microsoft Office Proficient
  • Time management
  • Multitasking Abilities
  • Verbal and written communication
  • Meticulous and Organized

Accomplishments

  • Was awarded the first Most Value Trainer award.
  • Collaborated with a previous colleague in the development of new trainings such as Claim Rejections and improving the Mock Call process.

Timeline

Product Trainer

TherapyNotes
03.2024 - Current

Customer Success Representative

TherapyNotes
01.2023 - 03.2024

Administrative Assistant

High Quality Cleaning
04.2020 - 2023

High School Diploma - undefined

Bensalem High School

Associate of Science - Health Sciences

Bucks County Community College

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