Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

REYNA TREVIÑO

San Antonio

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Looking to take a dedicated career as a Customer Service Executive to the next level. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 9-year background maintaining customer satisfaction and contributing to company success. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Processing Coordinator/ Manager

Responsive Deployment
01.2023 - 03.2025
  • Managed high-volume data entry tasks, resulting in accurate and timely updates to company records.
  • Expedited order fulfillment with meticulous organization and prioritization of daily tasks.
  • Reduced processing errors by implementing stringent quality control measures and providing staff training.
  • Coordinated cross-functional teams for seamless project execution and improved overall productivity.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Managed and motivated employees to be productive and engaged in work.

Shift Leader

SMOOTHIE KING
04.2023 - 08.2023
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
  • Supervised and led employees to maintain productivity and customer service levels
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor
  • Delegated tasks to employees and monitored activities and task completion
  • Checked orders for quality and completeness
  • Coached team members to increase productivity and reduce workplace accidents
  • Complied with company safety procedures, policies and regulations to promote safe working environment
  • Managed daily workflow and scheduled staff for adequate coverage.

Manager

MARBEL SLAB CREAMERY
03.2017 - 08.2020
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Exercised good judgment and decision-making in escalating concerns and resolving issues
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Assistant Secretary

SAN ANTONIO COLLEGE
02.2017 - 07.2018
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Sorted, opened and routed mail and deliveries to meet business requirements
  • Kept reception area clean and neat to give visitors positive first impression
  • Offered technical support and troubleshot issues to enhance office productivity
  • Created and updated records and files to maintain document compliance
  • Responded to inquiries from callers seeking information
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Cashier

BEALLS, STAGE STORES
11.2016 - 02.2017
  • Customer service, Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Tallied cash drawer at beginning and end of each work shift
  • Restocked and organized merchandise in front lanes
  • Addressed customer needs and made product recommendations to increase sales.

Cashier

WHATABURGER
07.2012 - 06.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Associate of Business Administration - Business Administration And Management

SUL ROSS UNIVERSITY
Eagle Pass, TX

ASSOCIATES IN ARTS - INTERNATIONAL BUSINESS MANAGEMENT

South West Texas Junior College
Eagle Pass, TX

HIGH SCHOOL DIPLOMA -

C.C. Winn High School
Eagle Pass, TX

Skills

  • Assigning Work
  • Team Collaboration and Leadership
  • Creative Problem-Solving
  • Team Supervision
  • Scheduling
  • POS System Operation
  • Conflict Resolution
  • Scheduling and calendar management
  • Meeting arrangements
  • Documentation and control
  • Social media knowledge
  • Recordkeeping
  • Operations Management

Languages

English
Spanish

Timeline

Shift Leader

SMOOTHIE KING
04.2023 - 08.2023

Processing Coordinator/ Manager

Responsive Deployment
01.2023 - 03.2025

Manager

MARBEL SLAB CREAMERY
03.2017 - 08.2020

Assistant Secretary

SAN ANTONIO COLLEGE
02.2017 - 07.2018

Cashier

BEALLS, STAGE STORES
11.2016 - 02.2017

Cashier

WHATABURGER
07.2012 - 06.2016

ASSOCIATES IN ARTS - INTERNATIONAL BUSINESS MANAGEMENT

South West Texas Junior College

HIGH SCHOOL DIPLOMA -

C.C. Winn High School

Associate of Business Administration - Business Administration And Management

SUL ROSS UNIVERSITY