Reyna Umlor
Las Vegas,NV
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
24
24
years of professional experience
Work History
Human Resource Coordinator
STARS Behavioral Health Group
11.2023 - Current
- HR Coordinator performs a wide variety of human resources tasks and provides general HR services to management and staff
- This includes handling the day-to-day functions in human resources including acting as a liaison with the HR shared services teams, providing HR policy/procedure interpretation and guidance, compiling sensitive data/statistics and preparing reports, maintaining personnel and other HR department documents and files, and entering and maintaining accurate data in the HRIS
- This position may also assist with benefits, workers compensation and HR training as needed
- The HR Coordinator is responsible for supporting the development of a positive working environment to enhance HR success and reduce legal risks
- Handling extensive personal and confidential information is an essential job function of this position
- Travel within the region will be required
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Increased HR department efficiency by digitizing employee records and documentation.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
Healthcare Concierge
DVH Desert Valley Hospital
07.2022 - 11.2023
- Check in patient for admitting, check id and give out bracelets for visitors
- Direct and give out information
- Provide excellent patient and visitor experience
General Service Worker
San Bernardino County
06.2020 - 07.2021
- San Bernardino County Health Department General Support Staff may work in various roles supporting operations to include line monitoring, appointment verification, inventory control, logistical support, clerical support, and other duties to support specimen processing
NDS
VICTORVILLE ELEMENTARY SCHOOL DISTRICT
02.2019 - 08.2020
- Supervise children during the day at school hours
Coord Customer Care II Call Center
MGM Resorts International
08.2016 - 04.2018
- Provide the highest level of customer service to all M life Rewards members including Platinum and Noir members
- Verify member account information and update as requested
- Review and respond to member's inquiries via multi-channel communication (email, telephone, and mail)
- Process all Tax Information Statement Requests from members and internal executive offices through email, fax or direct mail
- Utilize applications such as Patron, LME, and CLEO to ensure guest's account is accurate
- Research and identify any guest claims that tier credits were not properly given and adjust and correct if necessary
- Use Excel to track daily calls, partnership adjustments and adjustments
- Assist member's in navigating our website and any log in issues
- Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities
- Working Knowledge in: Patron Management, CLEO, Opera, ORS, PMS, LME, ICE, Outlook, Archtics, OKTA, Excel
- Handles guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience
- Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue opportunities
- Provides guest experience that meets or exceeds applicable industry rating standards (Forbes, AAA, Zagat, etc.), in addition to meeting established Contact Center standards for service excellence (i.e
- Quality, Not Ready, conversion, etc.)
- Inputs guest information into source systems as well as unified desktop (GUI) computer system, ensuring maximum data integrity and accuracy
- Secures and processes advance deposits when making guest reservations
- Gives accurate directions to the resort and local attractions
- Answers guest questions about local restaurants and attractions
- Makes necessary courtesy calls and follow up calls to all guests' issues
- Coordinate with all other departments to ensure a smooth response to guest's requests
Player Card Representative
Boyed Gaming
01.2015 - 01.2016
- Provide customer service within the players club by enrolling new members and servicing existing members
- Assist guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience
Noon Duty Supervisor
VESD
01.2012 - 01.2013
- Responsibilities consisted of Supervise children on playground and cafeteria, Detect safety hazards and report them to supervisor, and Work as a team
Cashier
Shell Gas Station
01.2011 - 12.2011
- Responsibilities consisted of Ring up customers, stock, and Put orders away
Human Resources, Data Entry, and Customer Service
Labor Ready
01.2010 - 12.2010
Human Resources/Administrative Assistant
Telecare Corp
10.2000 - 04.2009
- Maintains personnel files per standard and checklist
- Distributes HR information to program personnel as directed by Corporate HR
- Assists in promoting open positions
- Schedules Interviews, prescreens potential candidates, checks references, schedules physicals, creates conditional offer packets and coordinates the conditional offer process
- Tracks new hire paperwork and documentation including credentialing
- Enters information into TOP/Relias
- Runs and tracks MVR reports
- Processes Shoes for crew's orders
- Maintains OSHA logs and completes Workers' Compensation Reports, completes incident reports
- Participates and helps coordinate Safety Meetings
- Close out terminated files
- Assist with staff scheduling
- Order supplies (food, office, maintenance)
- Assist with events
- Prepares correspondence, agendas, meeting minutes/notes
- Assists leadership with special projects
- May serve as a relief or back up for the receptionist or other Administrative positions
- Calendars administrative tasks including MOU expirations, safety meetings, drills, etc
- Helps coordinate and address maintenance requests
- Helps facilitate staff scheduling
- Duties and responsibilities may be added, deleted and/or changed at the discretion of management
- Basic chart preparation and following checklists for charts to assure compliance with standards (notes deficiencies)
- Orders medical records forms and supplies
- Safeguards confidential information per policies and requirements
Education
Certification -
Rio Hondo College
Whittier, CA01.2000
Skills
- Customer Service
- Call Center
- CSR
- Sales Experience
- Multi-line Phone Systems
- Telemarketing
- Typing
- Human Resources
- Medical Records
- Payroll
- Recruiting
- Management
- Employee Orientation
- Cold Calling
- Interviewing
- Data entry
- Acute care
- Hospital experience
- Conflict management
- Time management
- HR sourcing
- Communication skills
- ICIMS
- External recruiting
- Microsoft Powerpoint
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Confidential document control
- Onboarding coordination
- Superb interpersonal skills
- Background checks
- Exit interviews
- Exceptional communicator
- Human resources management
- Customer relations
- Performance evaluation
- Employee empowerment
- HR policies and procedures expertise
- Grievance handling and redressal
- People-oriented
- HRMS
- Employee engagement
- Human resources audits
- Orientation preparation
- HRIS proficiency
- Human resource information system HRIS
- Employment record verification
- Onboarding, training, and development
- Human resources operations
- Conflict resolution
- Employee engagement strategies
- Exit interviews and processes
- Employee handbook development
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Time management skills, Proficient, 07/01/24, Managing one's own time to complete tasks quickly and efficiently.
Timeline
Human Resource Coordinator
STARS Behavioral Health Group
11.2023 - Current
Healthcare Concierge
DVH Desert Valley Hospital
07.2022 - 11.2023
General Service Worker
San Bernardino County
06.2020 - 07.2021
NDS
VICTORVILLE ELEMENTARY SCHOOL DISTRICT
02.2019 - 08.2020
Coord Customer Care II Call Center
MGM Resorts International
08.2016 - 04.2018
Player Card Representative
Boyed Gaming
01.2015 - 01.2016
Noon Duty Supervisor
VESD
01.2012 - 01.2013
Cashier
Shell Gas Station
01.2011 - 12.2011
Human Resources, Data Entry, and Customer Service
Labor Ready
01.2010 - 12.2010
Human Resources/Administrative Assistant
Telecare Corp
10.2000 - 04.2009
Certification -
Rio Hondo College
Similar Profiles
Anitza Carlos- MoraAnitza Carlos- Mora
Mental Health Specialist at Stars Behavioral Health Group- Oasis CommunityMental Health Specialist at Stars Behavioral Health Group- Oasis Community
Elaine RollerElaine Roller
Behavior Therapist/Clinical Intake Coordinator at Stars Behavioral Health GroupBehavior Therapist/Clinical Intake Coordinator at Stars Behavioral Health Group
Ivy MaciasIvy Macias
Peer Support Counselor at Stars Behavioral Health GroupPeer Support Counselor at Stars Behavioral Health Group