Reyna Vasquez
Mesa,United States
Summary
Friendly and courteous Front Desk Agent with 2 years of experience serving in high traffic offices. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Professionally focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Concierge
Aesthetic Family Dental Care
Mesa, AZ
03.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Guest Service Associate
European Wax Center
Queen Creek, United States
05.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Answered high volume phone calls in a timely management.
- Correctly filled out guest's profiles.
- Booked reservations within the correct time frame.
Education
High School Diploma -
Queen Creek Highschool
Queen Creek, AZ05.2021
Skills
- Verifying Reservations
- High Volume Phone Calls
- Multiple Line Phone Calls
- Online Bookings Management
- Feedback Collection
- Checking Guests In and Out
- Data Gathering
- Check in and Checkout Procedures
- Calendar and Scheduling Software
- Office Support
- Guest Registration
- Common Area Maintenance
- Posting Charges
- Concierge Services
- Credit and Cash Payments
- Registration Services
- Guest Ledger
- Business Services
- Customer Experience
- Reservation Procedures
- Front Desk Management
- Appointment Confirmation
- Guest Inquiries
- Records Management Systems
- Office Meetings
- Calendar Maintenance
- Professional Telephone Etiquette
- Administrative Support
- Professional Relationships
Timeline
Front Desk Concierge
Aesthetic Family Dental Care
03.2022 - Current
Guest Service Associate
European Wax Center
05.2021 - 03.2022
High School Diploma -
Queen Creek Highschool
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