Reyna A. Andersen
Versatile Business Professional
Palatine,IL
Summary
Detail-oriented and personable professional with a strong aptitude for organization and accuracy. Demonstrates a solid understanding of inventory management principles and possesses proficiency in data entry and record-keeping systems. Committed to optimizing the client experience and ensuring efficient operations.
Overview
11
11
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Sales and Inventory Specialist
Starbuds
10.2024 - 02.2025
- Rewarded as leading sales agent during opening week for selling the most product on the first day revenue surpassed our goal of 10k in one day.
- De-escalated and resolved customer complaints by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Streamlined inventory management and organization processes, significantly reducing time spent on stock audits.
Pension Analyst
AON
06.2023 - 09.2024
- Reduced operational costs by streamlining internal processes and enhancing technology systems used for pension administration tasks.
- Streamlined pension administration processes, resulting in increased efficiency and reduced processing time for 30 to 50 participant requests daily.
- Coordinated with external vendors to ensure seamless delivery of services related to pension plans, such as actuarial valuations or legal consultations.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Resolved participant issues promptly, maintaining a high level of customer satisfaction and fostering trust in the pension program.
- Enhanced client satisfaction with timely and accurate pension calculations and disbursements.
- Implemented innovative communication strategies to keep participants informed about changes or updates affecting their pension accounts.
Customer Experience Representative
Grainger
11.2022 - 05.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Documented customer interactions in internal SAP systems to maintain customer service history details while ensuring confidentiality of sensitive customer information.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals for 50-60 calls per day.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport.
Patient Care Specialist
Curaleaf
02.2022 - 07.2022
- Provided consultations and answered inquiries from 40 to 50 patients per day regarding medical cannabis products, potential side effects, and specified use.
- Secured patient data in coordination with HIPPA laws to insure patient confidentiality.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
Server
Zhantra Entertainment
11.2018 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Served food and beverages promptly with focused attention to customer needs.
- Increased overall sales by 20% upselling premium bottles, mixers, and additional services.
Office Administrative Assistant
Accessibility Center Loyola University
09.2017 - 05.2018
- Supported office manager with proactive correspondence management, document coordination and student relations.
- Proctored exams for undergraduate students with disabilities in groups of 15 to 20 students.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Teacher's Assistant
Loyola University Of Chicago
12.2016 - 05.2017
- Maintained safety and security by overseeing 16 students in recess environments.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
Assistant Manager
Southern Exposure Tanning Salon
04.2014 - 08.2016
- Established controlled inventory by tracking expenses, purchases and shelf stock.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Arts - Psychology
DePaul University
Skills
Advanced Excel Skills
Data-Driven Problem Analysis
Data Insight Extraction
Report Development
Client Engagement
Sales Strategy Development
Certification
Certified Yoga Instructor
Accomplishments
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Earned "Patient-Care Excellence Award" in 2022.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Awarded "Employee of the Month" for delivering outstanding administrative support in 2017.
Timeline
Sales and Inventory Specialist
Starbuds
10.2024 - 02.2025
Pension Analyst
AON
06.2023 - 09.2024
Customer Experience Representative
Grainger
11.2022 - 05.2023
Patient Care Specialist
Curaleaf
02.2022 - 07.2022
Server
Zhantra Entertainment
11.2018 - 08.2021
Office Administrative Assistant
Accessibility Center Loyola University
09.2017 - 05.2018
Teacher's Assistant
Loyola University Of Chicago
12.2016 - 05.2017
Assistant Manager
Southern Exposure Tanning Salon
04.2014 - 08.2016
Bachelor of Arts - Psychology
DePaul University
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