Reyna Gil Salcedo
Miami Gardens,FL
Summary
Dynamic customer service professional with proven expertise at Tyler's Supermarket, adept at resolving issues and enhancing customer satisfaction. Skilled in cash handling and maintaining composure under pressure, I excel in fostering positive relationships and ensuring seamless transactions. Bilingual in English and Spanish, I effectively address diverse customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Tyler's Supermarket
03.2020 - Current
- Handled customer complaints professionally, resolving issues effectively on the spot.
- Learned operational procedures for cash handling and transaction processing swiftly.
- Adapted to various customer needs through active listening and effective communication skills.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Attended 20 to 35 customers a day.
Waitress
El Sol Restaurant
08.2017 - 02.2020
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline communication and enhance service efficiency.
- Trained new staff on menu knowledge and customer interaction techniques.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for El Sol restaurant with social relevancy and intentionality.
Customer Service Cashier
Amazing Upholstery LLC
01.2015 - 06.2017
- Assisted customers in both English and Spanish, ensuring clear communication and prompt resolution of inquiries.
- Utilized CRM software to track customer interactions and streamline support processes, enhancing efficiency.
- Resolved product-related issues by providing accurate information and troubleshooting guidance to clients.
- Conducted follow-up calls to ensure customer satisfaction, fostering positive relationships and loyalty.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Science - Medical Billing And Coding
Keiser University
Fort Lauderdale, FL02-2026
High School Diploma -
Smart Horizons Career Online Education
Fort Lauderdale, FL11-2022
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Guest services
- Product knowledge
- Customer inquiries
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Customer Service Cashier
Tyler's Supermarket
03.2020 - Current
Waitress
El Sol Restaurant
08.2017 - 02.2020
Customer Service Cashier
Amazing Upholstery LLC
01.2015 - 06.2017
Associate of Science - Medical Billing And Coding
Keiser University
High School Diploma -
Smart Horizons Career Online Education
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