Reyna G. Adams
Manquin,VA
Summary
Dedicated Customer Onboarding Specialist with over 7 years of experience in client engagement.
Overview
8
8
years of professional experience
Work History
Customer Onboarding Specialist (Spanish)
ONECARD
Monterrey, Nuevo León, México
05.2018 - Current
- Contact new clients, welcome them to the company, confirm the products they have signed up for, and schedule training dates and times.
- Helping clients identify how to adapt their operational needs to the software so they can get customized reports based on their needs.
- Walk the client through the complete configuration and activation process for the prepaid cards, and set up the accounting information in the software.
- Train the client on how to request funds from the cards, the expense verification process, reporting and how to sign up for the mobile app.
- Provide operational support for questions or concerns that may arise during the client’s transition to the new card/software
- Attend internal sessions with management to provide detailed updates on the status of each new client
Education
Bachelor of Science - Hospitality And Tourism Management
Facultad De Ciencias Políticas Y Relaciones Internacionales
Monterrey, NL, México.High School Diploma -
Preparatoria 22 UANL
Guadalupe, NL, Mexico.Skills
- CRM Tools: Sales Force
- Languagues: Spanish (Native), English (Profesional working)
Key Skills:
- Adaptability / Flexibility
- Microsoft Office (Word, Excel, Powerpoint)
- Time management & client-focused approach
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Onboarding Specialist (Spanish)
ONECARD
05.2018 - Current
Bachelor of Science - Hospitality And Tourism Management
Facultad De Ciencias Políticas Y Relaciones Internacionales
High School Diploma -
Preparatoria 22 UANL