Reynald Afalla
San Antonio
Summary
Excellent organizational and interpersonal communication skills, both verbal and written, and the ability to excel in a fast –paced environment. Highly organized, enthusiastic, and experienced in managing multiple projects. Supervised up to ten employees. Administered people management functions including performance planning and evaluation. Practiced quality management principles, teamwork, employee development and recognition through participatory management style. Purchasing and Accounting. Purchasing and inventory control; shipping, stocking, and receiving; general ledger accounting, including posting, data entry, accounts payable and accounts receivable. Computers and Other Equipment. PC, using All Microsoft Applications: Word, Excel, Outlook, Access, and PowerPoint. Internet and Web Design, Fiber Optics technology, Computer software and hardware, Computer Networking, Digital phone systems, Security and Surveillance systems, Cabling Cat 3, Cat 5 Technology, and Electronics Technology.
Overview
25
25
years of professional experience
Work History
Charter Communication/Spectrum
08.2021 - Current
- Market Residential Development:
- MAJOR DUTIES AND RESPONSIBILITIES
- Direct contact with residential within my area that are assigned
- In the field doing face to face selling going over product and services
- Selling our core products and mobile service’s
- Top priority is our mobile services that we start in our presentations.
- Helping Customers with monthly low-cost budget teaching them with are product and better solutions and needs.
- Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers.
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Tenacious and driven, you excel in environments where your reward is based on your effort - uncapped potential
- Acquires new residential customers through door-to-door contact from assigned leads.
- Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
District Manager
KCI/ T-Mobile
12.2019 - Current
- Lead a team of sales professionals in the sale and growth of the full portfolio of Wireless Services to customers/business Accounts.
- Developed and executed market plans to ensure attainment of business metrics, including sales quota; which included store merchandizing.
- Developed sales strategy and implemented sales strategy by utilizing and managing relationships across the full breadth of Company’s distribution channels.
- Created, build and maintained long-term relationships with customers and being measured through customer satisfaction and customer retention.
- Provided hands on opportunities to management by guiding the professional development of Assistant Retail Managers, sales teams and other members of the team by coaching, field coaching, base management and employee development to attain team and individual goals.
- Oversee 6 location, 63 employees 6 Store Managers, 6 Retail Assistant Managers.
Store Manager
Clearstream Communications
12.2007 - 12.2010
- Lead a team of sales professionals in the sale and growth of the full portfolio of Wireless Services to customers/business Accounts.
- Developed and executed market plans to ensure attainment of business metrics, including sales quota, which included store merchandizing.
- Negotiated Corporate-level agreements with medium to large U.S. companies with high wireless and wire line needs.
- Developed sales strategy and implemented sales strategy by utilizing and managing relationships across the full breadth of Company’s distribution channels.
- Created, build and maintained long-term relationships with customers and being measured through customer satisfaction and customer retention.
- Achieved or exceed assigned new sales quota for an assigned set of named General Business accounts.
- Provided hands on opportunities to management by guiding the professional development of Assistant Retail Managers, sales teams and other members of the team by coaching, field coaching, base management and employee development to attain team and individual goals.
Account Executive
Rainmaker
01.2007 - 01.2008
- Develop and solicit new accounts, generate sale leads, and handle customer inquiries. Work with team members in the field including field sales.
- Make prospecting telephone calls for the represented client for the purpose to obtain a pre-sale lead and create product or service exposure.
- Manage assigned territory through maintaining customer relationships, evaluating needs and assessing opportunities for appropriate product sales and services.
- Emphasize features and benefits of represented product/service.
- Meet and exceed quotas for performance metrics.
- Ensure pertinent information is entered in the database.
- Actively participate in assigned sales training, lectures, presentations and meetings
Security Supervisor
Trophy Lounge
05.2000 - 12.2002
- Provided a visual security presence to the nite club, which included; Implementing, monitored and enforced existing safety and security procedures for the night club.
- Reviewed and recommended emergency response plan to management. Processed improvement activities to support the facility safety and security to the club.
- Conducted hourly rounds to ensure that nite club customers have a safe and pleasant experience. Checked parking lots, exit and entrance doors to ensure they are working properly for safety reasons.
- Controlled crowds as required, which included: checking I.D.’s, and visually evaluating customer’s levels of intoxication coming in and out of the club. Secured the nite club entrances at the end of operating hours.
- Responsible for overseeing and collaborating with 20 security officers, which included; scheduling work, setting work expectations, evaluating, guiding and improving specific area to officers in regards to safety and security issues and requirements, ensuring the work environment is free from possible job related safety hazards.
- Serves as primary focal point for coordination of notification of physical safety and security incidents received through the management of the Trophy Lounge by verbal communication.
Education
Certificate - Communications in Teletronics Technology
Associated Technical College
San Diego, CA06.2001
High School - undefined
Southwest High School
San Diego, CA05.1999
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Team Building
- Communication
- Training
Accomplishments
. Led Sales Team with 120% to plan for 6 months
. Top team award for best month over month
Languages
Spanish
Limited Working
Awards
High school player of the year Football and Basketball., The Asian math & English club, which included tutoring fellow students in Math and English., Graduated high school with honors-GPA 3.8. Received an Academic award in English and math.
Timeline
Charter Communication/Spectrum
08.2021 - Current
District Manager
KCI/ T-Mobile
12.2019 - Current
Store Manager
Clearstream Communications
12.2007 - 12.2010
Account Executive
Rainmaker
01.2007 - 01.2008
Security Supervisor
Trophy Lounge
05.2000 - 12.2002
High School - undefined
Southwest High School
Certificate - Communications in Teletronics Technology
Associated Technical College
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