Reynalda Christopher
Boiling Springs,SC
Summary
Seeking to obtain a position at that will allow me to use my education and experience in a supportive role, providing guidance and assistance to others in a team-oriented environment.
Overview
19
19
years of professional experience
Work History
Accreditation Coordinator
Spartanburg Community College
08.2024 - 01.2025
- Communicated relevant project information to superiors and internal stakeholders.
- Enhanced accreditation standards by thoroughly reviewing and analyzing program documentation.
- Facilitated communication between internal departments regarding accreditation matters, promoting collaboration and shared understanding.
- Collaborated extensively with faculty and administrators to establish cohesive strategies for achieving accreditation requirements.
- Implemented training programs to educate faculty and staff on accreditation processes, fostering a culture of continuous improvement.
- Identified areas where additional resources were needed for successful completion of accreditation reviews, advocating for necessary support from institutional leadership.
- Served as a resource for colleagues seeking guidance on matters related to professional licensure or programmatic accreditation.
- Managed data collection for accreditation purposes, ensuring accuracy and thoroughness in reporting results.
Administrative Assistant
Spartanburg Community College
03.2019 - 07.2024
- Tasks included but were not limited to providing support for Department Chairs, attending meetings and recording minutes, managing the college database and maintaining electronic records for the division
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
General Manager
Buttermilk Sky Pie Shop
02.2018 - 02.2019
- Coordinated cross-functional teams to enhance workflow efficiency.
- Fostered a culture of accountability for improved team cohesion and morale.
- Streamlined operational processes by implementing best practices.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Administrative Assistant
Spartanburg Community College
10.2012 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to administrators, faculty and staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital college information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported administrators, faculty and staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for administrators by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Relations Specialist
Suburban Propane
10.2011 - 10.2012
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Maintained accurate records of client interactions, tracking progress towards resolution and identifying trends for process improvements.
- Logged call information and solutions provided into internal database.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Established rapport with clients during initial contact, setting the stage for positive interactions throughout their experience with the company.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
Customer Service and Data Entry Specialist
Iron Mountain Records Management
05.2006 - 10.2011
- I addressed and resolved customer issues, including ongoing sales negotiations and customer retention
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.Reviewed documents for accuracy before inputting.
- Monitored data entry processes to identify areas for improvement.
- Assisted in data verification to minimize errors.
- Updated databases, keeping information accurate and current.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Education
Bachelor of Science Degree - Human Services
Southern Wesleyan University
Greenville, SC12.2017
Associate degree -
Spartanburg Technical College
07.2001
Diploma -
Chapman High School
08.1984
Skills
- Self motivation
- Effective Communication
- Detail-oriented
- Document management
- Problem-solving
- Time management
- Multitasking
- Professionalism
- Organizational skills
- Team collaboration
- Interpersonal skills
Timeline
Accreditation Coordinator
Spartanburg Community College
08.2024 - 01.2025
Administrative Assistant
Spartanburg Community College
03.2019 - 07.2024
General Manager
Buttermilk Sky Pie Shop
02.2018 - 02.2019
Administrative Assistant
Spartanburg Community College
10.2012 - 01.2018
Customer Relations Specialist
Suburban Propane
10.2011 - 10.2012
Customer Service and Data Entry Specialist
Iron Mountain Records Management
05.2006 - 10.2011
Diploma -
Chapman High School
Bachelor of Science Degree - Human Services
Southern Wesleyan University
Associate degree -
Spartanburg Technical College
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