Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Grace Medina

McAllen,TX

Summary

Hardworking and passionate job seeker with strong organizational skills, communication and detail oriented team player. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Admissions Representative

Doctors Hospital
03.2022 - 12.2022
  • Devised and implemented effective interviewing techniques and strategies to identify each patient with the correct information.
  • Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
  • Collaborated with various departmental staff to organize, and to revaluate certain information to make sure the patient got the right date and time for their appointment.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.


Health Screener

Gateway Community Health Center
11.2020 - 01.2022
  • Provided exceptional customer service skills while interacting with diverse populations on a daily basis, creating a welcoming environment for all patients.
  • Maintained a clean and organized work environment, ensuring compliance with infection control protocols.
  • Enhanced the efficiency of the screening process through accurate data entry and consistent documentation.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Answered patient inquiries and provided information about healthcare services.
  • Acted as a team leader in delegating tasks and providing feedback, and training new employees.

Administrative Assistant

Henri D. Kahn Insurance Services
08.2019 - 03.2020
  • Executed record filing system to improve document organization and management.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.


Customer Service Representative and Surveyor

Concentrix
02.2018 - 04.2019


  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Answered constant flow of customer calls with minimal wait times.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.


Education

High School Diploma -

Nixon High School
Laredo, TX
06.2015

Skills

  • Online research
  • Problem-Solving
  • Microsoft Office
  • Customer Service
  • Creative Thinking
  • Bilingual
  • Computer Skills
  • Team Collaboration
  • Inbound and outbound calls
  • Calm Under Pressure

Timeline

Admissions Representative

Doctors Hospital
03.2022 - 12.2022

Health Screener

Gateway Community Health Center
11.2020 - 01.2022

Administrative Assistant

Henri D. Kahn Insurance Services
08.2019 - 03.2020

Customer Service Representative and Surveyor

Concentrix
02.2018 - 04.2019

High School Diploma -

Nixon High School

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Samantha Grace Medina