Summary
Overview
Work History
Education
Skills
Timeline
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Reynaldo Chavez

San Antonio,TX

Summary

Over 30 plus yrs in Customer Service. I have 55 College Hrs and I have worked with Opportunity Homes for 7yrs and I understand and provided great customer service to all ethnicity at times of hardship. Also I worked at Good Samaritan Community Resource Center working with customer with food resources and expense funding. I am a hard-working experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Manager / Supervisor / Front Office Administrator

Chavez & Boys Home Renovations
07.2004 - Current
  • Over 30yrs Customer Service
  • Repair - Minor Electrical, Minor Plumbing, Carpentry, Painting, Sheetrock, Doors, Window,
  • 25yrs Exp. Home or Office Repairs & Installations
  • Monitored program performance and outcomes for successful delivery of services
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Established and maintained relationships with key stakeholders.
  • Managed Financing / Payroll
  • Manage / Supervise renovation or repairs to customer homes or business.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Home Health Care Provider

La Estrella Home Care
01.2015 - 07.2023
  • 10 Yrs of Customer Service to Elderly and Customer In Need Of Services
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Enhanced patient comfort by providing compassionate and attentive care.

Executive Housekeeping Manager /Office Administrator

Residence Inn Marriott
01.2010 - 08.2015
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training
  • Managed 23 Employees
  • Managed inventory
  • Work with outside vendors and contractor
  • Managed payroll
  • Assigned daily task to each employee


Asst. Supervisor /Senior Maintenance Technician

Opportunity Homes ( SAHA )
08.1999 - 06.2007
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety protocols to minimize workplace accidents.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Installed new locks, door handles, and door closers.
  • Supervised 13 Employees
  • Inventor / Budging
  • Ordered / Receiving Supplies
  • Repairs to Plumbing - Electrical -Painting - Sheetrock - Flooring - Doors - Windows
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.

Education

- - Criminal Justice

San Antonio College

St. Philip's College
San Antonio, TX

Skills

  • 3yrs Exp with Good Samaritan Community Resource
  • 7yrs Exp with Opportunity Homes (SAHA)
  • 30 plus yrs Customer Service
  • Customer satisfaction measurement with servicers standard compliance
  • Business Administration
  • Financial Management
  • Payment Processing
  • Complex Problem-Solving

Timeline

Home Health Care Provider

La Estrella Home Care
01.2015 - 07.2023

Executive Housekeeping Manager /Office Administrator

Residence Inn Marriott
01.2010 - 08.2015

Manager / Supervisor / Front Office Administrator

Chavez & Boys Home Renovations
07.2004 - Current

Asst. Supervisor /Senior Maintenance Technician

Opportunity Homes ( SAHA )
08.1999 - 06.2007

- - Criminal Justice

San Antonio College

St. Philip's College

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Reynaldo Chavez