Reynaldo Flores III
Corpus Christi,TX
Summary
Dynamic sales professional with a proven track record at AutoNation and AT&T, excelling in customer relationship building and conflict resolution. I consistently achieved sales targets while enhancing customer satisfaction through exceptional service and strategic negotiation techniques. As a fast learner, I adapt quickly to industry trends and client needs. A knowledgeable Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making. Skilled in inventory management and effective communication and team development.
Overview
14
14
years of professional experience
Work History
New Car Sales Consultant
AutoNation
10.2011 - 10.2013
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Maintained showroom appearance standards by keeping vehicles clean, organized, and properly displayed for optimal presentation.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various vehicle models and features.
Sales Associate
AT&T Mobility
10.2013 - 07.2020
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other locations.
- Answered customer questions about sizing, accessories, and device care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated customers on current promotional offerings and products using savvy sales techniques.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Delivered exceptional customer service, enhancing customer satisfaction and retention.
Lego Robotics Engineer
Learning Fun 101 - Lego Robotics
07.2017 - 09.2017
- Led children’s Lego Robotics classes teaching children about basic coding, engineering and problem solving from small groups of 3-4 children to classes as large as 15 with ages ranging from 5-10.
- Designed simple builds for the class.
- Helped guide and encourage throughout their builds.
Clerk
QuikTrip
03.2019 - 07.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained proper cash levels in registers and accurately charged and returned change to customers.
- Efficiently stocked coolers and store merchandise.
- Quickly and accurately made food orders to customers exact requests.
- Kept store cleanliness to company standards.
- Helped customers with product information and location.
Relief Assistant
QuikTrip
07.2020 - 02.2021
- Wrote supply orders twice a week.
- Detail cleaned food equipment used daily to uphold food safety standards.
- Received and verified nightly supply and product delivery to guarantee all merchandise was accounted for.
- Followed up with clerks to ensure completion of assigned tasks to company standards.
- Assisted customers with all cash or card transactions though morning, evening and overnight shifts.
Second Assistant
QuikTrip
02.2021 - 06.2022
- Managed day to day sales of snacks, drinks, food, lottery and money orders.
- Ensured store cleanliness every 30 minutes.
- Provided exceptional customer service by addressing concerns promptly and helping find product and product information.
- Improved team efficiency by streamlining communication and implementing organizational systems.
- Worked closely with store manager to provide effective assistance for specific aspects of business operations from vendor orders, supply orders, clerk training, and customer experience.
First Assistant
QuikTrip
06.2022 - 03.2024
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Improved team productivity by writing efficient staff schedules and task delegation on shift.
- Managed daily cash handling procedures, ensuring accuracy in transactions and deposit pick ups.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe environment for all employees and customers.
- Lead Kitchen Manager.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor and cooler merchandise.
- Boosted sales performance through effective merchandising and inventory management and.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed daily inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Manager
QuikTrip
03.2024 - 03.2025
- Managed and motivated employees by building relationships and setting goals together tailored to their personal goals.
- Accomplished multiple tasks within established timeframes such as monthly reporting of customer service scores, food and merchandise sales along with merchandise levels, and product waste. Ensuring all employees had valid TABC / Food handlers licenses. Daily inventory reporting to supervisor. Weekly management of employee time cards for accurate payroll.
- Maintained a professional, clean, well organized, and safe environment for employees and patrons by regularly following up with previous and current shift tasks.
- Enhanced customer satisfaction by resolving any and all issues promptly.
- Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Conducted quarterly meetings and one on ones that led to innovative solutions for long-standing operational challenges and continued store success.
- Improved customer satisfaction scores by overseeing customer service protocols and training staff in customer engagement and cleanliness standards.
- Established team priorities, maintained schedules and monitored performance.
Second Assistant
QuikTrip
03.2025 - 04.2025
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other locations.
- Answered customer questions about sizing, accessories, and device care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated customers on current promotional offerings and products using savvy sales techniques.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Delivered exceptional customer service, enhancing customer satisfaction and retention.
Education
High School Diploma -
Tuloso-Midway Highschool
Corpus Christi, TX05.2011
Skills
- Office administration
- Document preparation
- File management
- Meeting planning
- Fast learner
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
Accomplishments
- One of the first assistants to get promoted specifically to open a new store.
- Awarded one of 3 Best of The Best at a top 5 highest transaction and voluming locations beating over 60 stores in our division.
- Averaged a 99.9% rating as first assistant earning me the position of Manager at a location averaging 110k a week in merchandise sales, double the starting manager average.
- Managed the first location in the company that operated alongside our sister company Bubble Bath.
Hobbies
These are the things I enjoy and some of the values I’ve taken from them that helped make me who I am.
As a skateboarder I learned to challenge myself, to never give up and push myself and the boundaries of what I felt I was capable of doing. It taught me the value of focus, hard work and problem solving.
Being an artist has taught me the value of creative thinking, self expression and focusing on long term goals.
Being a drummer continued to build my ability to focus and accomplish the goals I set for myself while simultaneously pushing me beyond my limits.
I enjoy bike riding and being outside hearing the birds and looking at the clouds and sharing it with my son. It’s taught me the value of family and slowing down to enjoy the little things in life.
Additional Information
Family man with the best supportive partner and proud father of a little boy that has my heart.
Timeline
Second Assistant
QuikTrip
03.2025 - 04.2025
Manager
QuikTrip
03.2024 - 03.2025
First Assistant
QuikTrip
06.2022 - 03.2024
Second Assistant
QuikTrip
02.2021 - 06.2022
Relief Assistant
QuikTrip
07.2020 - 02.2021
Clerk
QuikTrip
03.2019 - 07.2020
Lego Robotics Engineer
Learning Fun 101 - Lego Robotics
07.2017 - 09.2017
Sales Associate
AT&T Mobility
10.2013 - 07.2020
New Car Sales Consultant
AutoNation
10.2011 - 10.2013
High School Diploma -
Tuloso-Midway Highschool