REYNALDO LATINO
Homestead,FL
Summary
Dynamic Store Manager with extensive experience at Southeastern Grocers, excelling in multi-departmental management and exceptional customer service. Proven track record in maximizing sales and profitability through strategic promotions and effective inventory management. Bilingual leader skilled in team development and conflict resolution, consistently achieving operational excellence and enhancing customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager
Southeastern Grocers
Miramar, FL
01.2017 - Current
- Current Store #0250 (Miramar, FL)
- Store #0378 (North Miami, FL)
- Assessed operational efficiency of the store's departments.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Fresh Manager
Winn-Dixie
12.2012 - 01.2017
- Store #317, #318, #0247
- Staff training
- Management and leadership of produce and floral, meat and seafood, Deli and Bakery operations and associates
- Provide excellent customer assistance
- Physical labor, delegation of tasks, team building and leadership qualities, efficient planning, and daily administrative work
- Management of inventory, in-stock conditions, shrink, and expenses including labor supply management
- Maximize sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling, and work planning.
- Resolved customer complaints in a professional manner by investigating their concerns.
- Ensured compliance with health and safety regulations within the store premises.
- Planned special events such as holiday promotions or seasonal sales drives.
- Created weekly, monthly and quarterly reports on sales performance.
- Implemented systems to improve inventory accuracy and reduce shrinkage loss.
- Conducted regular meetings with staff to discuss operational issues and new initiatives.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produce Manager
Winn-Dixie
02.2009 - 12.2012
- Store #0251, #0247, #0249
- Staff training
- Stock and rotate products to provide fresh and appealing products
- Provide excellent customer service assistance/suggestions
- Deliver daily conditions that meet company expectations for at-shelf product availability, freshness, quality, and value
- Inventory management and control
- Pallet breakdown to prep produce for sales floor
- Operation and maintenance of department equipment
Education
Highschool Graduate -
Coral Gables High School
Coral Gables, FL05-2009
Some College (No Degree) - Criminal Justice
Miami Dade College
Miami, FLSkills
- Expert knowledge of company policies and procedures
- Multi-departmental management
- Inventory management
- Exceptional customer service
- Exceptional verbal and written communication
- Leadership and team building
- Bilingual, fluent in English and Spanish
- Microsoft Office
- Team building
- Employee training
- Customer service
- Sales analysis
- Financial reporting
- Conflict resolution
- Operational efficiency
- Visual merchandising
- Workforce scheduling
- Process improvement
- Goals and performance
- Recruitment and hiring
- Merchandise planning
- Retail sales techniques
- Advertising and marketing
- Store operations
- Expense tracking
- Loss prevention
- Promotions management
- Problem-solving
- Leadership development
- Inventory forecasting
- Store opening and closing procedures
- Cash management
- Bank deposit procedures
- Loss prevention procedures
- Budget administration
- Team motivation
- Customer response
- Report generation
- Team development
- Mathematical aptitude
- Store displays
- Team leadership and coaching
Certification
- Food Safety Certification
References
References available upon request.
Timeline
Store Manager
Southeastern Grocers
01.2017 - Current
Fresh Manager
Winn-Dixie
12.2012 - 01.2017
Produce Manager
Winn-Dixie
02.2009 - 12.2012
Highschool Graduate -
Coral Gables High School
Some College (No Degree) - Criminal Justice
Miami Dade College
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