Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Reynaldo Laval

Brooklyn

Summary

Dedicated, customer-focused professional with over 10 years of experience in customer service, sales support, and concierge services. Expertise in delivering exceptional service, resolving complex issues, and fostering enduring client relationships. Proficient in Microsoft Office, troubleshooting, and team building, with a proven ability to support international clients in both English and Spanish. Recognized for professionalism, patience, and efficiency in fast-paced environments while consistently ensuring customer satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Concierge

NFC Amenity
07.2024 - Current
  • You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents/guests.
  • Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents.
  • Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits.
  • Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
  • Follow all property procedures for resident, guest, and vendor access.
  • Promptly answer and complete all resident requests, phone calls, questions, concerns.
  • Look sharp in your supply uniform.
  • Enjoy interacting with residents.

Analyst Sales Support

Dell Technologies
04.2019 - 02.2024
  • Audit
  • Queue management
  • Engage the Channel
  • Quote Creation for VMware Large Deals Opportunities. /Trainer

OMS Case Manager

Dell Technologies
01.2017 - 04.2019
  • Responsible for end-to-end solutions for post-sales service to customers.
  • White Glove Service.

Customer Service Representative/Case Manager

Dell Technologies
04.2014 - 01.2017
  • Assisted with post sales and non-technical issues over phone/email.
  • Assisted peers with questions over IM and email.
  • Handled escalations.
  • Filled in and helped with the team when we were short coaches/management.
  • Planned team builders to keep team unity.
  • Coordinate often huddles and brief trainings of new processes.
  • Improve opportunity areas in the team along with Customer Satisfaction.
  • Motivate team members on the special task for an escalation role.

Customer service Representative

SITEL
08.2011 - 01.2014
  • Mentor: Train and developed highly empathetic crew members and earned the reputation by making new hired exceed the expectation.
  • Quality Assurance: Performs daily audit to agents to have daily quality on the calls.

Surgical Tech (Internship)

New York-Presbyterian Hospital Weil Cornell
01.2007 - 05.2007
  • In charge of keeping the operating room instrument and table clean for the treating of patients that is been operating.

Education

Certified Surgical Tech -

Long Island University
Brooklyn, NY
05-2008

High School Diploma -

Brooklyn International High School
Brooklyn, NY
06.2005

Skills

  • Troubleshooting skills
  • Proficient with Microsoft Office
  • Commitment to customer satisfaction
  • Team building
  • Excellent multitasking
  • Data entry
  • Computer skills

LANGUAGES

English(Proficient)
Spanish(Proficient)

Timeline

Concierge

NFC Amenity
07.2024 - Current

Analyst Sales Support

Dell Technologies
04.2019 - 02.2024

OMS Case Manager

Dell Technologies
01.2017 - 04.2019

Customer Service Representative/Case Manager

Dell Technologies
04.2014 - 01.2017

Customer service Representative

SITEL
08.2011 - 01.2014

Surgical Tech (Internship)

New York-Presbyterian Hospital Weil Cornell
01.2007 - 05.2007

Certified Surgical Tech -

Long Island University

High School Diploma -

Brooklyn International High School

Similar Profiles

CREATE PROFILE